Sales & Marketing

There was Mary, with a goofy smile on her face, telling her audience about a serious situation they were going to be facing. They had a hard time buying it. There stood Frank, welcoming new customers to a plant tour, with a sour, grim facial expression. They didn’t feel the vibe. Do facial expressions matter? …

The Categories of Marketing: Advertising, Marketing, and Sales Defined Entered by Carter McNamara, MBA, PhD Also, consider Related Library Topics It’s easy to become confused about categories of marketing terms: advertising, marketing, promotion, public relations and publicity, and sales. The terms are often used interchangeably. However, they refer to different — but similar activities. Some …

© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Before you learn more about advertising and promotions, you should get a basic impression of what advertising is. See What’s “Advertising, Marketing, Promotion, Public Relations and Publicity, and Sales?”. Advertising is specifically part of the “outbound” marketing activities, or activities geared to communicate out to the …

Good communication does not just involve the transfer of information from one entity to another. Prior to the exchange of information, a basic and important element of good communication is the confirmation and validation of facts that will be conveyed. To validate data, appropriate tests need to be run, such as running the data through …

So much has been written about how to craft a speech or presentation, and much of it is conflicting. Do you need a separate opening, in addition to your key message? Do you start with your key message, or end with it? It is a seven-part process, or a three part process? Do you need …

Not long ago I worked with an energetic, creative group who, while focusing on presentation skills, wondered how to best engage their audiences. I asked them what engagement strategies they appreciated when they were in the audience. They had plenty of ideas about engagement techniques that I think any speaker could benefit from. These are …

Effective Management Strategies for Marketing and Public Relations Committees © Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. The vast majority of content on this topic applies to for-profits and nonprofits. This book also covers this topic. Marketing Committees Committees The purpose of the Board Marketing Committee is to ensure ongoing, high-quality marketing. “Marketing” is …

One of the most essential components of a document is charts. As Technical Writers, we always write concisely, and clearly, but there will be times, when we need the assistance of charts to communicate what was written. Whether it’s for qualitative or quantitative explanations we sometimes need charts to truly present the whole picture. There …

In our digital age, it’s easy to hop on the internet and see how a company fares based on its reviews. This simple rating can send a customer to your site or run away in fear. Reputation management software makes it possible to track ratings and offer tools to boost your company’s status as well. …

VoIP cell phone services help bridge the gap between VoIP and cellular technologies. Mobile VoIP apps capitalize on the high internet speeds 4G LTE and 5G technologies bring to mobile phones. Thus, making it easier for you to carry all your business communications to your smartphone.  Let’s see some of the best VoIP cell phone …

Today’s call center software connects humans and machines to address the needs of customers. Through automation and artificial intelligence, calls are seamlessly routed through carefully designed flowcharts before a live agent ever picks up the phone, saving time and money in the process. This article showcases the best call center software options currently on the …

Managing a relationship with a customer requires far more than just remembering birthdays and previous purchases. The right CRM software can handle all the details and dates, leaving your sales agents free to focus on developing leads and making sales process. This article covers the best free CRM software for small businesses available now. Quick …

Routing voice calls over the internet is becoming more economical and can provide a whole range of other benefits. Finding the best VoIP app is a tall order, as there are a tremendous number of options to choose from. Check out our list of the best choices to see what’s available. Looking for a premium …

Voice over internet protocol (VoIP) makes it possible for any business to develop an efficient and cost-effective communications network. Free VoIP providers are a great place for new companies to lay a solid foundation. Read on to hear about our favorite free VoIP phone services currently on the market. Looking for a premium service? check …

Building strong relationships with the best CRM Software Systems helps customers by increasing sales and running a successful small or midsize business However, it takes time and effort to keep track of vital information related to your prospects and customers. That’s where customer relationship management (CRM) software comes in. CRM is a centralized system that …

© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Although Customer Service Management there is a conventional difference between the terms “customer” and “client,” this topic refers to “customers” as meaning both. Also, although a product is a tangible offering and a service is an intangible offering, this topic often refers to “products” as meaning …

Customer lifetime value (CLV) is a metric you can track to discover who are your best and most valuable consumers. It measures how much a customer is likely to spend over a “lifespan.” Learn how to calculate your small business’s CLV, and ways you can improve unsatisfactory values. What is Customer Lifetime Value? Customer Lifetime …

Do the philosophies and core concepts of historic Thought Leaders in the Marketing and Advertising industries transfer to Web 2.0 and social media? In the case of Raymond Rubicam...

consider using Twitter as a tool for engaging them. TJ McCue, Founder of Sales Rescue Team, offers case studies on web traffic conversion using Twitter. Companies such as Etsy, JetBlue, NakedPizza, Pepsi, and Levi’s are role models for smaller businesses by using Microblogging to actually close sales.

Is Direct Response Marketing still a powerful concept in the digital age? Marketing in the digital world is a race for the most current information, the best technology, and the fastest implementation. David Ogilvy remains one of the most famous names in advertising and one of the handful of thinkers (Raymond Rubicam, Leo Burnett, William Bernbach, Ted Bates) who shaped the business after the 1920s.

One of the world’s foremost marketers is John Kremer. An Internet authority and award-winning author he understands, and consistently implements, cutting-edge strategies.

Lincoln Center for the Performing Arts Inc. launched Lincoln Center’s first mobile marketing platform as part of the promotional campaign for the outdoor dance series Midsummer Night Swing.

Google Ads is a game-changer in online advertising, helping businesses effectively reach their target audience. It has a wide reach and precise targeting options that drive qualified traffic and boost conversions. But in a competitive digital landscape, seizing every opportunity is vital.  That’s where Google Ads coupons come in. These coupons offer a cost-effective way …

YOU can be recognized as an expert in your industry, both online and offline, by offering your services as a public speaker.

Converting a lead into a sale is 100% on you. You may not close many, and in many cases you may not close any at all.

People Browsr is a 'social search engine' and a 'conversation mine'. It's 'sentiment analysis', where people, computers, or a combination of both, trawl through online comments, conversations, opinions, for information about how people are thinking and feeling about certain products.

A compelling list of 30 provocative questions companies ought to ask about their marketing, and aspiring marketers ought to consider before deciding on a career path.

The Founder of Montana Instruments Corp projects several million in sales over the next few years. He added 3 employees, created a strategic marketing plan and branding campaign, and increased the company's online presence.

Procuring high-quality business leads is fundamental to the growth and success of any business. They are invaluable for identifying potential customers interested in your products or services.  Purchasing business leads can streamline your sales and marketing efforts, maximize conversion rates, and significantly enhance your revenue. However, the task of discovering new leads is often challenging. …

Investing in rental properties can be a fantastic way to generate income, whether as a primary source or a side hustle. However, not all states offer the same potential for returns on these investments. This article explores the 10 best states to buy investment property this year and the states where real estate investments may …

Whether you want to purchase a home for your family or invest in a commercial or residential property that will appreciate, you must know the best states for real estate. Each state has different growth rates, property prices, and property taxes. Here is a comprehensive list of the best states for real estate in 2023. …

Various methods of market research are used to find out information about markets, target markets and their needs, competitors, market trends, customer satisfaction with products and services, etc. Businesses can learn a great deal about customers, their needs, how to meet those needs and how the business is doing to meet those needs. Businesses need …

Sections of This Topic Include General Resources About Evaluating Marketing and Advertising Activities Also, consider Related Library Topics Learn More in the Library’s Blogs Related to Evaluating Advertising and Marketing In addition to the articles on this current page, see the following blogs which have posts related to Advertising and Marketing. Scan down the blog’s …

Sections of This Topic Include What is a Pricing Analysis? Pricing Strategies Additional Perspectives on Determining What Price You Should Charge Also, consider Related Library Topics Learn More in the Library’s Blogs Related to Market Pricing In addition to the articles on this current page, also see the following blogs that have posts related to …

Sections of This Topic Include Basic Guidelines for Naming and Branding How to Create a Powerful Marketing Message Additional Perspectives on Naming and Branding Also, consider Related Library Topics Learn More in the Library’s Blogs Related to Naming and Branding In addition to the articles on this current page, also see the following blogs that …

Crafting Your Unique Selling Position: Mastering Positioning Sections of This Topic Include What is a Unique Value Proposition (and Unique Selling Proposition)? Your Best Elevator Pitch Various Perspectives on Unique Selling Propositions Also, consider Related Library Topics Learn More in the Library’s Blogs Related to Unique Selling Positions In addition to the articles on this …

Sections of This Topic Include Rules of Marketing: Old Vs. New Makin’ the Marketing Strategy Happen! Additional Perspectives on Market Planning Also, consider Related Library Topics Learn More in the Library’s Blogs Related to Market Planning In addition to the articles on this current page, also see the following blogs that have posts related to …

A business email address can boost your business image and make it easier for people to trust you. If you run a small venture or a startup, a professional email address can also make you look as well-established as your top competitors. However, it is challenging to find a truly free business email provider. Most …

One of the factors that limit the effectiveness of your content is its reach. On this blog post, discover six ways to expose your content to massive social media audience.

Maximizing Social Networking: A Free Beginner’s Guide Sections of This Topic Include Introduction – What is Social Networking? – What is Social Media? How to Get Started With Social Media – Which Social Media Tools Should You Use? – What Are Uses of Social Media? – How to Get Started With Social Media Communicating on …

Backlinks are links from other sites that are directed to your site. Backlinks are widely regarded as one of the primary building blocks of SEO - important for high ranking by search engines. Concentrate on getting highly ranked, relevant, natural backlinks.

Thanks to modern technology, starting an online store has never been easier. Shipping companies make it possible to get products anywhere in the world in a flash. Web hosting platforms educate even the untrained in how to build the website of their dreams. Follow the steps below to learn how to start an online store …

Marketing a grand opening on a low budget is a challenge almost all local businesses face, but there are plenty of ways to do it effectively.

Website builders allow you to create stellar sites even if you have zero design or programming knowledge. This way, you can get a top-notch website for your small business without spending a fortune on hiring a developer. Choosing the best website builder for small business can be one of the most important decisions you make. …

Like any organization, nonprofits should view their website as a potential ‘conversion machine’. Here are some tips for defining and tracking such conversions.

Square POS is an intuitive point-of-sale system designed to facilitate payments both in person and online. It breaks out of traditional molds by offering a number of additional features that add up to a robust all-in-one platform. This article explores the tools Square POS offers to take your business to the next level. Get started …

Shopify POS is a point-of-sale system your business can use to accept payments while managing inventory, staff, and sales. Whether your operations are online-only or you need Shopify POS hardware for your physical store, Shopify POS has the tools you need to succeed. This Shopify POS review will show you how one simple system can …

Toast POS is point-of-sale software specific to the restaurant industry. Restaurants can use Toast to accept credit card payments, take customer orders, and allow seamless communication between front and back-of-house staff. Read on to see all the ways Toast POS can work for your business. Get Toast POS for Your Restaurant Toast POS at a …

Customers are turning to credit cards more than ever when making purchases, but not just any store can accept plastic. Point of sale software is an integral part of any small business strategy wanting to capitalize on this large market. Read on to discover the best POS software currently available and what makes each one …

In the era of digital transactions, having a card payment reader for a small business is not an option but a necessity. Whether you own a brick-and-mortar store or run a mobile business, accepting card payments can significantly enhance the customer experience and elevate your business’s efficiency and credibility. This article aims to shed light …

Sections on This Topic Include Foundations for Successful Sales What is Sales? Understanding the Sales Process Understanding the Sales Cycle Value of Product Knowledge Useful Skills to Have in Sales Useful Business Skills for Salespeople Useful People Skills for Salespeople Understanding Types of Clients and How to Engage Them Types of Clients Multi-cultural Customers and …

A great sales letter or sales email has the potential to transform your direct marketing campaign and grow sales if the messaging and target audience are aligned.

Marketers believe that the economy is rebounding, and predict a moderate increase in their company’s performance going forward.

It’s a great time for small businesses to expand into online selling, as there’s an expansive range of excellent the best ecommerce platforms software available. But there are so many features and pricing options, it can be difficult to choose one. Use this guide to find the best ecommerce platform so you can jumpstart your …

The retail inventory method is an accounting procedure that estimates the value of a retail store’s merchandise. This method produces the ending inventory balance for a store by calculating the cost of inventory relative to the price of the goods. In short, it’s one of the most common ways to calculate the value of your …

Sections of This Topic Include Various Perspectives on Telemarketing Telemarketing Problems Also, consider Related Library Topics Learn More in the Library’s Blogs Related to Telemarketing In addition to the articles on this current page, see the following blogs which have posts related to Telemarketing. Scan down the blog’s page to see various posts. Also, see …

Negotiation is a part of any business, and a lost contract means lost revenue. Make sure you're not making these mistakes that could cost you your next contract.

Users have reported that the performance of the Salesforce platform magically improves when you use it with Firefox.

Voice over Internet Protocol, or VoIP technology, allows you to make and receive calls over the internet. Although the technology has been around for some time, VoIP has never been as popular in the business world as it is today. The VoIP global market size was just over $30bn in 2020. According to a VoIP …

One of the best ways for businesses to connect with customers is through the phone. With phone communication, sales teams reach out to prospects, customers call help centers, and internal teams collaborate. However, costs quickly add up when businesses are handling hundreds and thousands of calls daily. This makes it necessary to find a solution …

Keeping accurate real-time sales records, managing inventory, and tracking customer information can be difficult when you’re processing transactions manually. Fortunately, you can use a POS system to streamline these tasks and gather important sales data. What is a POS system, and why do most small businesses have one in place? A point of sale system …

Managing all the facets of a restaurant can be a tireless endeavor. Fortunately, point of sale (POS) systems exist to bring everything from payments to staff management together in one neat package.  This article looks at the top restaurant POS systems in the restaurant industry today and highlights those that stand out the most. Quick …

Conference calling helps connect with clients and brings team members into the fold through audio and video chats. The best conference call services simplify the process and offer tools to collaborate and show off your business. Check out our top picks for conference calling below. Best Conference Call Services Nextiva – Best Overall Conference Calling …

Video conferencing software helps make our world that much smaller by connecting people from wherever they may be. The best video conferencing software provides tools to make conversations a breeze while offering tools to collaborate seamlessly. Read on to check out our top picks for video conferencing available today. Best Video Conferencing Software Zoom – …

Merchant service providers are the key to unlocking your company’s full payment potential. What is a merchant service provider, and how exactly does it work? This ultimate guide has answers to all your burning questions. What is a Merchant Service Provider? A merchant service provider (MSP) is a broad term for any type of software, …

Grasshopper is a popular cloud-based phone service that offers voice-over-internet-protocol (VoIP) solutions. In this Grasshopper review, we’ll explain why the platform is ideal for small and mid-sized businesses that are cost-conscious. Among other things, users enjoy an easy and intuitive setup and plenty of team collaboration tools. Our Verdict Grasshopper at a Glance Grasshopper is a …