Keep clashes from creating lasting damage Conflict will occur. It’s a natural part of human interactions, and the extra factors just about any business throws in the mix means you can never completely avoid it. That said, conflict doesn’t have to result in damage. In fact, handled properly it is entirely possible to have both …

There are a number of ways to categorize research on (prospective) donors. One of the obvious ways is by whether or not they are current constituents, another is whether they’ve yet been donors to your organization. For the first category, your research would be focused on identifying groups of people whose interests might suggest that …

Last week’s posting noted that (except for the donor acquisition process) you should not be in the business of cold-solicitation, and that your organization should have done some research on your prospective donors. And, btw, even if someone has given previously, s/he is still, for the purposes of this discussion, a prospective donor. That posting …

Are you looking for fresh, interesting ideas for your blog? Well, if the U.S. government feels that certain topics are important enough to publish for US citizens, chances are that you’ll find something of value on those .gov sites as well. A great source for valuable, targeted articles and content can be searched and used …

Bad customer service inevitably leads to reputation damage Treating your customers poorly isn’t something that can be swept under the rug anymore. Besides being called out on review sites, in blogs, and across social media, you’ll also wind up on lists created by organizations like 24/7 Wall Street, which uses survey data to assemble what …

Technical Writers describe error messages that appear within many documents and applications. They are useful, necessary, and required. Without these warning messages, readers\users would not know that, e.g., an incorrect key was pressed or that some information was missing to complete a task. Error messages describe what to do (or not), what information is required, …

Cut down the time you invest in social media management with these 8 apps that let you concentrate on your business rather than on what to tweet next.

Improving conflict handling reduces risk of crisis There is nothing you can do to completely prevent conflict. Like it or not, it’s a fact, and one that’s better faced when you have time to prepare and plan than in the heat of the moment. Conflict resolution training is an asset to crisis management because it …

If you are able to meet your audience where they are by abiding by the five rules of this study as well as provide meaningful content, then you should have no problem finding new customers or readers in the future.

As a professional speaker, effectively marketing yourself is undoubtedly critical to your success. In this post, we provide you with pointers, templates, media kits and images – all FREE for your unlimited use, to boost your success.