Good crisis management is rarely about attracting a lot of attention and staying in the news. In fact, many fine examples of crisis management have gone nearly unnoticed except for the parties involved. This quote from a NY Times article explains: “Companies that typically handle crises well, you never hear about them,” says James Donnelly, …

One of the biggest concerns companies have about venturing onto social media is a fear that detractors, competitors or others who dislike their brand will comment publicly, venting their problem and leaving open the door for a lot of negative viral buzz. Their thinking is that if they aren’t on Facebook, Twitter, YouTube or any …

Interested in tracking the top viral ads? Keep this link among your favorites and enjoy the wonder of those who achieve the top viral distinction – against all odds: Ad Age's Viral Chart.

A guest post by Terrence Seamon I recently watched a documentary on TV about the finalists in the 2009 international Van Cliburn piano competition held every four years in Fort Worth, Texas. These young virtuosos were incredibly talented, the best pianists in the world from many countries including the U.S., Japan, Russia, China, Italy, South …

In these turbulent times where outcomes are unpredictable, those who lead dynamically are succeeding. Dynamical leaders pay attention to three conditions to ensure an effective, highly functioning organization: coherence, resilience, and fitness. The leader who masters these conditions will achieve what others say is impossible!

In a move aimed at improving both skills and image, higher-ups in the Philippine police forces have directed commanders to review their forces for crisis management capabilities. The Manilla Bulletin reports: Police Regional Office 6 (PRO 6) Director, C/Supt. Samuel D. Pagdilao Jr. during last Tuesday morning’s turnover of command ceremony at the Iloilo Police …

The workplace today is filled with its own set of politics and "workplace dynamics" as it sometimes called. There are power structures within the organization both formal and informal. Often times the informal leader has the strongest voice while the formal leader struggles with the very concept of guiding others or having them "follow them."

Hotels in the U.S. Virgin Islands, a popular tourist destination, were given a scare this week when the eye of Hurricane Earl passed within 65 miles of heavily populated St. Thomas island. While the clear need for crisis management was acknowledged by all, the way individual hotels handled the situation varied widely. TMC News has …

There are two categories of donor cultivation: the education about and the involvement in the programs/activities of the NPO … leading up to the solicitation and obtaining of the first major gift from non-donors; and, the ongoing education, involvement and recognition of prior donors leading up to their next major gift. But, before you can …

Being succinct is a communication skill that many of my coaching clients try to master. In today’s business world it is imperative to be clear and concise. Your message needs to get across with the desired effect in the least amount of time possible. Here are 3 tips: 1. Stick to the facts. Avoid drowning …