Back in February, I posted a piece “Development As A Profession Vs. Development As An Activity,” in which I noted that the Development process includes the establishment of relationships with potential donors (individuals, foundations, corporations), with the purpose of learning their needs and how the satisfaction of those needs can/will correspond with the satisfaction of …

Playing ostrich is not a reputation management strategy Seeing the mistakes of their peers in nationwide headlines has many scared to engage in public Internet use at all. Problem is, avoiding that altogether is just another way to create issues for yourself. Ahh, we can hear you now…“But if I don’t create social media profiles …

Communication can exist across all ages despite challenges. Communication can be made easier through collaboration. Communication and collaboration between older and younger (millennium) generations is needed from both parties for transferring knowledge. The millenniums have more technical knowledge and patience to teach the elderly. The elderly have more life experience in businesses and in years …

Daily Show’s New Host Learns Crisis Management Lessons Comedian Trevor Noah has some massive shoes to fill as Jon Stewart’s replacement on The Daily Show. Noah was bound to face criticism purely because Stewart was so beloved, but thanks to the Internet and social media in particular he’s being taken to task for his past …

Behaving as if you could be caught on tape at any moment is just good crisis management You are ALWAYS on camera. Cornell University’s assistant dean for students found this out the hard way after becoming the latest figure to have shocking behavior exposed via YouTube. An undercover reporter for Project Veritas, which operates under …

Unlike all of the other planned giving mechanisms, a bequest program doesn’t require major technical expertise and specific financial instruments. It’s easy, it’s fast, it can pay off substantially, and the dollars from bequests comprise close to 90% of all planned gifts. Many non-profit organizations refuse to get into planned giving because of the perception …

When most people hear about social enterprises that provide training and employment to disadvantaged individuals, they think it’s a good idea. But when they ask what data we have on whether SE’s actually “work,” whether they improve the lives of the people they serve, over the long term, there’s been precious little of it. Fortunately, …

Refusing to respect the wants of customers is a bad business plan Is anyone else disgusted that it’s no longer shocking to see a major telecomms provider standing staunchly against the wants of their customers? Online privacy is one of the fastest-rising influences of consumer decisions today, yet AT&T has gone full scumbag when it …

Could this promotion cause more harm than good? It’s common to see brands unintentionally create threats to their own reputations in the process of promotion, and we believe the latest email Delta’s baggage campaign is one such example. Have a look: This example was forwarded by our colleague Phil Cox, who posed the question, “Why …

Meeting legal obligations doesn’t win you any favors in the court of public opinion Auto recalls have been big news over the past couple of years. One of the most serious came as a result of General Motors ignition switch issues, which have reportedly caused more than 50 deaths over the whopping 11 years the …