Many people will argue that social enterprises should be profitable or at least on a direct path to it. That they must eventually reach a point where all of their expenses are paid from revenues; otherwise they are judged “unsustainable.” But is profitability a reasonable goal for every social enterprise?

Brush up on your PR tactics with this useful infographic Pitching the media is an essential skill for traditional PR, but it’s also used heavily in crisis management. Landing stories helps to create a cushion of goodwill, or rebuild your image after taking a reputation hit, and sometimes getting your side of an issue published …

More facts and figures detailing the effect crises have on business and reputation We found the infographic below, put together by MediaMiser, particularly interesting because provides specific figures in connection with the multitude of problems Carnival Cruise Lines experienced early this year. ——————————- For more resources, see the Free Management Library topic: Crisis Management ——————————- …

[Editor’s note: Thank you to our colleague Tony Jaques for allowing us to reprint this fantastic post that investigates the culture of finger-pointing in the wake of crisis] Blaming the victim is an ugly strategy which is seldom smart in the wake of a crisis The Ebola outbreak is providing endless fodder for commentators and …

There was Mary, with a goofy smile on her face, telling her audience about a serious situation they were going to be facing. They had a hard time buying it. There stood Frank, welcoming new customers to a plant tour, with a sour, grim facial expression. They didn’t feel the vibe. Do facial expressions matter? …

Helpful advice for coping with negative reviews on the popular network Yelp is the very definition of a double-edged sword. Good reviews are effective crisis management strategies that can bring in more business and allow you to charge more for the same services, while bad reviews can sink your operation. It’s perfectly natural to be …

What is Professional Development? I began this article by looking again at the differences between professional development vs training, or trainers and teachers. In A Look at the Education vs Experience Debate and in an earlier post, What’s the Difference Between Training and Teaching, I made a few comparisons. This time, I thought it might …

Should you or shouldn’t you? There is nothing like sharing a good laugh during a serious presentation. And nothing worse than humor that backfires. No wonder so many people shy away from humor altogether. Yet…you want to give it a try. OK, then, here are some guidelines to help you decide when and how to …

[Editor’s note: Tony Jaques, our friend, colleague, and frequent contributor to our blogs has just released a new book on crisis management, and we’d like to share his introduction to this in-depth work with you.] Companies which think they are crisis-prepared may in fact still be dangerously vulnerable to financial and reputational damage. That’s the …

Putting out information at the right time will help get your message across Communication is the cornerstone of all crisis management, but what good does it do if you’re putting messages out when your stakeholders aren’t around? Before you start putting information out to the public, take a look at this useful infographic from SurePayroll: