Avoiding No Problem and Other Negative Expressions How often have you heard the following phrases? No problem I can’t do that You’ll have to I’m not going to discuss that I’m not going to take up your time I’m not going to go into detail That will never work It’s a good idea, but It …

As this issue gains recognition, new services arise Insurance giant Chubb’s new offering of cyber bullying coverage for its homeowners insurance clients is a sign of the times, as more and more the issue is being recognized as a significant, and often financially harmful, problem. Reuters reports on the coverage: Up to 40 percent of …

Protect this most valuable asset You simply can’t afford to ignore your online reputation. Stakeholders, both current and potential, will be searching your name, looking through reviews, and investigating your social media presence before choosing to do business with you. Yet, so often company leadership has little to no interest in making sure this vital …

The email said that the “new” organization has one major event every year, and their Executive Director appointed one of their new board members as the event chair for this year because she (the ED) was pretty much burned out from doing everything over the last two years. She anticipates having to continue to play …

The previous content (Tips For A Business Plan – Part 1) defined and showed the relevancy of a Business Plan. But how will we build the plan. The Business Plan needs to show the worth and importance of a proposal, detail how the task will be accomplished, and include tasks, i.e., a migration, purchasing new …

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[Editor’s note: The following guest post was originally featured in Tony Jaques’ Issue}Outcomes newsletter.] Reputation crises can’t be foisted on junior employees: a crisis management services of an organization. It’s no secret that social media crises can shred a reputation. So why do organizations keep giving interns and junior staff the keys to drive online …

Today’s speakers need to do more than impart information to their listeners. With all the competition for attention, speakers like you know it is important to connect with and engage your audiences. That may be pretty easy to do with a small group or meeting, but how about when you are speaking at a forum, …

Avoid repeating Volkswagen’s mistakes Volkswagen’s crisis will go down as one of, if not the biggest auto industry scandals in history. As such it presents many lessons, ones that could save much heartache and significant expense for others. We came across an infographic from the UK’s Woodstock Motors that did a nice job of summing …

There is an old saying in the development field, that a person soliciting a major gift can only ask for a gift equal to or less than the gift he/she has made … with three exceptions: a person of the clergy, a prominent community figure/politician and a nonprofit Executive Director (or whatever the title held …