How do you supervise people who are more experienced than you? Many years ago I coached Kevin, a young manager who had just taken the reins of the facilities department of a major university. At his first staff meeting, with his much senior supervisors, he said: “As your manager, I’m here to help you be …

Communicating on the Internet is equivalent to having a face-to-face conversation with someone, except that your dialogue takes place over a network. Emailing, chatting, texting, tweeting, etc., has become a popular form of communication. You can have a conversation with anyone from anywhere and get up-to-date information on what is happening when and where at …

You know when you are in a job you like. You also know when the tasks you’re doing just aren’t right for you. What lies behind our feelings of job satisfaction or job dis-satisfaction are our fundamental work interests: Those are the things we enjoy doing, whatever the industry or the job title. One of …

Had a “wrong number” phone call recently from a “Director of Development” of an organization based in my area who was trying to reach a totally different business. Even though I was not the intended recipient of the call, when the caller learned that I was a fundraising consultant, she thought that it was “kismet” …

Although generally thought of as a performance appraisal tool, 360-degree feedback has been used as an awareness tool during training–especially Leadership training. When I was involved in training management, I worked with a team of contractors who used 360 feedback as part of the training program we asked them to design and deliver for us. …

In this blog we talk mostly about project managers and how they can steer the project towards success: how they can start with a strong business justification, do robust planning, enact good change control. But there is another player in the project’s cast of characters who is just as important, if not more, than the …

Often my coaching clients are faced with a big decision and want to discuss it in our coaching sessions. The competency of timely, high quality decision making is imperative in today’s competitive work environment. Here are six tips to make efficient, effective decisions: 1. Let go of perfection – perfectionism will bog you down. Anyone …

Are interested in working in Netflix? Do you think that talent is your number one priority in HR? Then you shouldn't apply at Netflix. In a current job posting on their website, Netflix clearly spells out what they are and are not looking for in a Director-HR. The message is short and doesn't mention anything about company benefits or essential functions. But, it is effective. It is to the point and my guess is that it will weed out a number of candidates that don't fit.

Push or Pull? The old question. What are you doing? Think about pushing. We have all had a pushy sales rep. We don’t want the product, at least yet. We don’t want to talk to them. They are all sell, sell, sell. Hard sell too. Just get off my case!! Turn your mind to pulling. …

We all know we probably could do a better job of listening. But have we really thought about what benefits could accrue to us and our relationships when we really listen?