Still no substitute for human interaction when thing go wrong Be human and be humane: It’s easy to get defensive and hide behind “no comment” or your lawyers. But when tragedy strikes – your audiences (employees, community, customers, etc.) want to see and hear from you. They don’t expect you to be perfect, but they …

One huge secret behind sales growth is offering a product or service that speaks to the customers – that fulfils an important customer need. Selling may not be the issue. Rather, as a business coach, I often need to point out that the sales issue may be the value proposition for customers. According to an …

I believed I was part of a group of people who had each other’s best interests as a core of operation. This group could best be classified as a Self-Managed Team where there was no distinct team leader, for example a string quartet. The group generally worked well together over a period of time, but …

Few would deny that one of the greatest spiritual leaders of our time is the beloved late Mother Teresa. She is a soul who wholly dedicated to live a life of service through expressing her heart of love. She is known to the world for her selfless work with the “poorest of the poor” in …

A Technical Writer creates and compiles a range of documents. This is especially true when the product involves multiple divisions, departments, or projects. By working across these multiple channels all knowledge gained will be incorporated within several documents. Product specifications, deployment manuals, instructional material, operational manuals, forms manuals, brochures, etc., may need to be written. …

In the world of training, there comes a time when the trainer feels he or she is not “on.” Is it that important? It can make the difference between a successful and unsuccessful training session. Do we fake it? Now, I’m not talking about subject matter here–not knowing what we are talking about–but faking the …

Need more business? These tips are designed to help you get more. The tips follow a logical sequence. However, life can have its own flow. So, you may find yourself going back and forth as you apply them – that’s normal. As always, best of luck! 1. Create a compelling message. Offer a product or …

It’s that time again! Perhaps the most dreaded management practice is the annual employee performance appraisal. Whenever the subject comes up, out comes the groans from both managers and staff no matter what industry or type of company. Many say employee performance appraisals are like having a root canal — only more painful. It shouldn’t …

Leaders spend a significant amount of time on roles and responsibilities, goal-setting, and determining who is accountable for what. They spend much less time defining the outcomes they desire, negotiating the conditions of satisfaction that will achieve these outcomes, and coordinating the commitments of those who report to them. Yet, by focusing on these three …

What makes a great life and a great career? Here’s what high performing professionals and managers have said during my seminars on The Career Edge. Key #1: Life Comes at You Fast – Be Prepared, Plan and Anticipate During change, don’t be an ostrich hiding your head in the sand. Be aware of what’s going …