In this blog we talk mostly about project managers and how they can steer the project towards success: how they can start with a strong business justification, do robust planning, enact good change control. But there is another player in the project’s cast of characters who is just as important, if not more, than the …

Vitrue, Inc, conceived another approach to calculating the value of a Facebook Fan page - based solely on the number of impressions the fans enable.

Delegation is often very difficult for new supervisors and managers. Many managers want to remain comfortable making the same decisions they have always made. They believe they can do a better job themselves. They don’t want to risk losing control of the situation or outcome. Often, they don’t want to risk giving authority to subordinates …

What makes a great life and a great career? Here’s what high performing professionals and managers have said during my seminars on The Career Edge. Key #1: Life Comes at You Fast – Be Prepared, Plan and Anticipate During change, don’t be an ostrich hiding your head in the sand. Be aware of what’s going …

Communicating on the Internet allows you to be part of a community and along with that stems network etiquette rules. Corresponding, writing, or having a conversation on the Internet is no different from having a face-to-face conversation with someone, except that your dialogue takes place over a network. Because a conversation takes place over a …

Good start, bad finish for TSA’s crisis management If you haven’t heard about the latest TSA debacle, the basics are that 24-year-old Olajide Oluwaseun was able to penetrate airport security at New York’s JFK International, including federal checkpoints, and board a Virgin America flight to LAX using an expired boarding pass belonging to somebody else. …

Facebook Fans are a different kind of customer. The have segmented THEMSELVES - because they self-proclaim their endorsement of your brand, your products, your service, and/or your company. Treat them differently.

Have you made decisions that seemed right at the time, but did not turn out the way you expected? In a coaching session with a manager, who was dealing with a setback, I asked what did she learn? She answered honestly and with some regret: “I wanted it to happen so badly that I didn’t …

Have you ever stopped to consider a prospect’s view of your firm? Their first contact is usually with Sales. So it is of critical importance who is selling your product. Start ups and those who have been in business awhile have different issues. In a start up, I’ve heard a few owners/bottle washers say there …

In today’s world, a Technical Writer wears many hats and possesses many traits. A Technical Writer will wear hats as an Interviewer, Researcher, Analyst, Editor, and Tester, just to mention a few. The one trait they all have in common is that they must be extremely detailed. The Technical Writer has to be a detail-oriented …