Rather than be a fountain of information on the “how-to,” I give various perspectives, especially my own, on the obvious. Now, that perspective may be from the point of view of the potential trainee or employee, training manager, developer, designer or presenter–or the manager who is looking at training. As to how exactly you assess …

Although generally thought of as a performance appraisal tool, 360-degree feedback has been used as an awareness tool during training–especially Leadership training. When I was involved in training management, I worked with a team of contractors who used 360 feedback as part of the training program we asked them to design and deliver for us. …

In this blog we talk mostly about project managers and how they can steer the project towards success: how they can start with a strong business justification, do robust planning, enact good change control. But there is another player in the project’s cast of characters who is just as important, if not more, than the …

Vitrue, Inc, conceived another approach to calculating the value of a Facebook Fan page - based solely on the number of impressions the fans enable.

Delegation is often very difficult for new supervisors and managers. Many managers want to remain comfortable making the same decisions they have always made. They believe they can do a better job themselves. They don’t want to risk losing control of the situation or outcome. Often, they don’t want to risk giving authority to subordinates …

What makes a great life and a great career? Here’s what high performing professionals and managers have said during my seminars on The Career Edge. Key #1: Life Comes at You Fast – Be Prepared, Plan and Anticipate During change, don’t be an ostrich hiding your head in the sand. Be aware of what’s going …

Communicating on the Internet allows you to be part of a community and along with that stems network etiquette rules. Corresponding, writing, or having a conversation on the Internet is no different from having a face-to-face conversation with someone, except that your dialogue takes place over a network. Because a conversation takes place over a …

Good start, bad finish for TSA’s crisis management If you haven’t heard about the latest TSA debacle, the basics are that 24-year-old Olajide Oluwaseun was able to penetrate airport security at New York’s JFK International, including federal checkpoints, and board a Virgin America flight to LAX using an expired boarding pass belonging to somebody else. …

Facebook Fans are a different kind of customer. The have segmented THEMSELVES - because they self-proclaim their endorsement of your brand, your products, your service, and/or your company. Treat them differently.

Have you made decisions that seemed right at the time, but did not turn out the way you expected? In a coaching session with a manager, who was dealing with a setback, I asked what did she learn? She answered honestly and with some regret: “I wanted it to happen so badly that I didn’t …