The Requirements document has been completed and approved. The next step in getting the product built according to the client’s wishes will be to create a Technical Specifications document to communicate all the technical information gathered from meetings. The document will contain detailed technical instructions and information for the development team (Developers, Engineers, Architects, and …

Today’s customers are emotional and want to blame someone. We may not be able to fix the problem ourselves, but we can help; the big problem is getting them to listen. We know what makes great customer service. We know what keeps customers coming back. Unfortunately, it’s not one thing that matters in a tough …

In an earlier post on employee motivation, I answered a manager’s question “How can I keep my employees motivated; I pay them decently?” Here are additional easy, inexpensive actions that managers can take that will bring smiles, good cheer and greater employee commitment to his or her job. These will motivate your best people and …

When we first step out into the space of Adaptive Change, we are never sure what our experience will be. As we encounter Adaptive Strain, the red line of the organization, we experience Personal Strain, our personal red line. Personal Strain arises from the complex interactions between our emotions, feelings, attitudes, desires, and goals. We …

When job seekers are developing their resumes, they have to identify what they are selling. In other words, what skills and experience do they bring to the employment table. Are their skills state-of-the-art and in great demand or are they rusty or too specialized to be sought after? How many are transferable to different positions, …

There are many reasons why good employees quit and go to another company, perhaps even your competitor. Good people don’t leave good companies, they leave poor managers. Here are seven managerial practices that drive good people away. Are they prevalent in your organization? Managers demand that one person do the jobs of two or more …

With the title of this article, there should be no surprise that I have been reading a book or two that echo the words of Charles Darwin. I have, but not a scholarly book. Still, a significant book when we consider the topic of man and survival. Yes, I have been reading Tarzan of the …

What is going to happen after all meetings have been completed for a project proposal? How will it all be documented? One of the most important documents that a Technical Writer will create at the onset of a project is the Requirements document. It is basically an agreement which ensures that the client and the …

One thing that I’ve noticed is, that no matter how hard we try as trainers, the results are limited to the character of our trainers, trainees and managers. What if we could depend on character to make our training a success. The only character we can depend on is our own, and if we are …

Employee Motivation: 7 Strategies to Maintain Staff Energy Managers often ask, usually with exasperation, “How can I keep my employees motivated, and why do I have to worry about it? I pay them decently.” Offering competitive salaries is certainly important, but that’s what gets them in the door. What keeps them engaged and committed to …