We, at the Free Management Library like to share other views as well and use Guest Bloggers. Gena Taylor of Maestro eLearning is the guest blogger for Training and Development. She interviewed Becca Hammer, the Director of Training at Milwaukee Journal Sentinel and JS Online. Gena’s interview with Becca explores the difficulties of being a …

There will be milestones in our projects –or initiatives- that are important because they determine what the project team does next. Maybe it’s a ‘Scope Definition’; maybe it’s a ‘Design Review’. When these important decisions surface, sometimes project teams tend to swell – even though you, the Project Manager, have not asked for more resources. …

Over the years as I have left various positions and started new ones, I have always felt the best training tool was a turn-over book, a how-to-do-your-job training guide. Some might say, it is the perfect training tool. It is and it isn’t. Depends. Sometimes. The alternative to a turn-over guide book is to be …

Managers often forget that praising employees, telling someone they are doing good work, brings a smile, good cheer and greater commitment to their job. Employee recognition for good performance is one of the simplest and easiest ways to encourage people to do their best work. Don’t underestimate the need people have for recognition. It provides …

After the proper learner preparation has taken place and connections have been built with the learners, the facilitator(s)' role is to deliver the information. It is important to remember in learner-centered training that delivery should be about the learner and their learning of the material. When preparing for this phase, many facilitators, trainers or presenters spend the majority of their time on delivery of content (the presentation of material) within their control ignoring that the leaner is the most important component of this preparation. In many cases, the training is occurring to provide knowledge, skills and abilities that will help the learner achieve the company objectives. The ultimate goal of the training is most likely is to initiate a change in behavior. Since the learner is the only who can control the behavior change, focusing the delivery on the learner is essential is achieving this goal.

How do you cope when your brand gets hijacked? Today’s news includes the story of a hoax launched as an attack on coal company Peabody Energy. In short, an activist group calling itself Coal is Killing Kids developed a false campaign including a news release, a Coal Cares website and a Twitter account. The campaign …

Based on a comment by Barbara Kite, an acting and public speaking coach (and a respected colleague), I am encouraged to write an article on the importance of practice. She has been very influential in how I look at acting, coaching, and, of course, training. Her views, like mine, come from a link between acting …

…is you, the company training director. It’s not quite what it seems. There’s always what we say and what we communicate. Training is still the same even after all these years; it’s been the same forever only we sometimes forget to use it well. The learning theories are the same; the training methods are the …

P&G PR lead shares learnings from 2010 crisis Last year, Proctor & Gamble was plunged into crisis management as a result of negative backlash from the launch of a new diaper that gathered enough attention to spill over from social media to the mainstream. Luckily for us, analyzing the mistakes of others is perhaps one …

…and that’s the easy part. Serving customers is what we all do. We know that. It’s just that sometimes our employees don’t seem to care about anything but their own little comfortable box they made for themselves. Now, the truth is that they may care; they just don’t know what to do to make it …