The Wall Street Journal Online recently published an article entitled "Ten Things Human Resources Won't Tell You." The ten things mentioned seemed to run the gamut of topics from the dangers of being fired by postings on social media to stating that the HR is not the employee advocate.

Crises can be divided into three categories: 1. Creeping Crises – foreshadowed by a series of events that decision makers don’t view as part of a pattern. 2. Slow-Burn Crises – some advance warning, before the situation has caused any actual damage. 3. Sudden Crises – damage has already occurred and will get worse the …

How one smart business doubled sales through a comprehensive rebranding effort using social media consulting In this economy, business managers are finding that what worked before no longer works. Declining sales are often the first harsh blow that draws attention to a serious underlying a problem – one that they may not have even known …

In the fictitious dialogue in my previous post, Bob is the employee. According to Bob's manger, he is not performing to expectations. However, despite the fact that he feels like he has had multiple conversations with him, Bob most likely feels like is his doing a good job. His feeling is probably not the result of an oversized ego; but rather, it comes from a lack of consistent honest performance feedback.

From Guest Writer, Simon Buehring of PRINCE2 Already 2010 is upon us, and project managers are facing the challenges of the new year. Obama, super-project-manager of the United States, has announced a new programme to overhaul airport security. The UK government has published controversial plans for a project to cut the budget deficit. And meanwhile, …

The word management means many different things to people. For example, it is sometimes conceptualized as a discipline, as is medicine or engineering. It is also commonly viewed as a set of specific, or not so specific, behaviors. And for many, management is the same thing as the role of manager, which is seen as a certain job level or classification.

The first question you should ask yourself…How do you measure customer satisfaction? If you are measuring by the # of complaints you are or are not receiving, you are in trouble. Not everybody bothers to take the time to tell you about his/her horrible experience. If you are asking your customers if they are satisfied, …

In the post, Part 1, we reviewed the first 5 practices. This post is a continuation from that post, and reviews the remaining 5 practices. 6. Ensure strategic plan that includes action plans The action plan part of an overall strategic plan specifies who is going to do what and by when in order to …

A common misconception with employees and managers is that of the “paper trail.” It is believed that in order to make a termination decision, a manager must create this “paper trail” of documentations until they have enough evidence to satisfy the Human Resource (HR) Department. Unfortunately, this very notion typically brings great frustration to everyone …

Throughout the whole of my career, I have come across a few great project managers. These are people who actually deliver a project, which is very much a success, and broadly gets delivered within the key mainstream delivery targets. But, the key question in my mind is why are they great project managers? What makes …