This blog post explores the use of detailed board minutes and the risks of inadvertent disclosure.

Strategy-making begins with an idea. Without a guiding idea there can be no sense of direction. Yet many articles and books about strategy do not address a most important matter: how to generate ideas. To conceive the essential set of ideas that we call strategy, the strategist must understand and master the art of the …

A quick overview of what makes a good Change Vision , Great. If done well, this one liner will be single most powerful communication for buy in.

Here are four examples of how different authors and inspirational teachers approach the topic of Oneness. See what themes you find and what resonates with you. ONE Unforgettable Philosophy In fact ONE is how I’ve been resonating with and sharing ONEness through the work I’m doing with Project GratOtude. Here is our Project GratOtude philosophy, …

What’s an Ethics Management Program? Organizations can manage ethics in their workplaces by establishing an ethics management program. Brian Schrag, Executive Secretary of the Association for Practical and Professional Ethics, clarifies. “Typically, ethics programs convey corporate values, often using codes and policies to guide decisions and behavior, and can include extensive training and evaluating, depending …

The dialogue about executive onboarding and new leader transitions is incredibly multi-faceted and there are many interesting areas to be examined. This blog entry goes deeper into the influence of culture on the success or failure of leaders entering into new organization.

Communication, which occupies approximately 70% of our wak­ing hours, is what many leaders find the most frustrating. Many of us were never taught to communicate in ways that lead to postive out­comes. Rather, we tend to experience annoyance, anger or just give up on the per­son or the situation. Here’s how to communicate better to …

BBB in crisis management mode after being caught taking cash for ratings Over the years, Bernstein Crisis Management has often had the challenge of protecting businesses from the abuses of the Better Business Bureau (BBB), the less-than-honest organization whose mission is supposedly to protect the public from bad business practices, so when I spotted an …

Submitted by Guest Writer Rosanne D’Ausilio, PhD Consultant, Master Trainer, Customer Service Expert, Coach & Best Selling Author To Train or Not to Train: Kicking Your Customer Service Up a Notch According to a recent survey conducted by Tealeaf, a leading customer experience management company, one key element to surviving an economic downturn is excellent …