If you are a call centre leader, and your centre has a well structured program which is administered by a designated person, your job is half done. Usually the ceremonies are all booked and planned, you just have to show up, hand out the certificates, gift cards, prizes…maybe say a few words, but basically – …

The advice is to skip the teambuilding retreats. What outstanding advice! Think for a moment about the teambuilding retreats you have attended. They can often be filled with dreaded activities and motivating speeches that might spark some immediate motivation, but what happens after the speech.

Sometimes when it is too easy to find board members for your board, you may discover that at least one of those people is using your board membership as a resume builder. Over the years I have come across a few resume builders when putting together NGO boards. These personality types can be a detriment …

Although crisis management continues after the crisis is over, its focus must shift During a crisis, all focus is on the problem at hand. The problem that some encounter, though, is that they continue to dwell on the situation after it has ended, rather than strengthening themselves, shoring up holes, and moving on. In a …

This is a guest post from Dr. Greg Waddell. Management and Leadership are two very different systems of human behavior. Both are essential to the success of an organization; yet, like the repulsing polarity of two magnets, they push against one another and, if not kept in balance, can end up ejecting one or the …

There has been an extensive amount of research and sharing of opinions about what makes for a highly effective Board. Asking what a healthy Board looks like is akin to asking what a healthy person looks like or how much a car costs. It all depends. Yet for the sake of furthering your understanding of …

Many people are used to reading or hearing of the moral benefits of attention to business ethics. However, there are other types of benefits, as well. The following list describes various types of benefits from managing ethics in the workplace. 1. Attention to business ethics has substantially improved society. A matter of decades ago, children …

I was recently asked my opinion of using a referral pane on a resume. The resume looked something like this. My opinion is that this is too difficult for a recruiter to scan.

The latest trend in attacks presents new crisis management challenges You’ve probably already heard of the fake Chevron PR campaign, an elaborate and temporarily effective attack by activists. For those that missed it, the elaborate prank, whose aim was to draw attention to questionable environmental practices, involved not only a fake website, but an entire …

This blog entry – consistent with my entry from October 7 -- is a commentary on Whitney, Trosten-Bloom, and Rader’s book Appreciative Leadership: Focus on What Works to Drive Winning Performance and Build a Thriving Organization. I want to be transparent about my biases related to this current series of blog entries on Appreciative Leadership (AL).