I want to follow-up on my post from last week about taking down your house board by board. Before you can re-build your house, you’re left in the Void. Many people can’t sit in the place of the void. It’s too scary, too lonely, too unsettling. Why is that? Some people resist change (at work …

I’m currently doing research for a book on reward and recognition in call centres – what’s new, some fresh ideas, what motivates reps these days, etc and preliminary results show that 100% of the companies surveyed so far have some type of program. I thought it might be interesting to share some preliminary results with …

We all try harder when there’s a prize at stake, no matter how small. The desire to win is in all of us to a greater or lesser extent and even those who wouldn’t be described as ‘competitive’ still enjoy playing. In business, sales teams have included competitive measurement and reward to drive productivity for …

No two crises are the same, but some guidelines apply to all types of crisis management Crisis management is not an exact science, but there are certain steps that, when taken, are almost guaranteed to provide significant benefits. While these steps are similar in many cases, for maximum effectiveness they must be tailored to fit …

Ask the HR Professional A question I frequently get from those individuals outside of HR is, "What is it like to work in HR?" Well, the answer to that question can vary greatly by HR professional and organization.

Garbage in, garbage out. When you really need specific information and don’t have a lot of time to spend searching the internet, a few search modifiers will really help you avoid the garbage, and zero in on your target.

Mistakes happen but no one likes to make them. And certainly very few of us like to admit to them. The good news is that mistakes, even big ones, don’t have to leave a permanent mark on your career. Here’s how you can recover quickly and use the experience to learn and grow. 1. Fess …

Are you looking for more than just a better job? Rather, you’re seeking a more rewarding profession, one that better aligns with your skills, interests, values, and plans for the future. It will not happen overnight. It will take reflection, planning and motivation. Here are five tips for making the transition into a new, rewarding …

Many of my coaching clients have trouble delegating. It’s an essential skill of managers and leaders because delegation frees up time as well as develops people. Here is a simple 5 step delegation model to assure what you delegate meets your expectations. 1. Identify the need – What are you doing that someone else could …

Leading and Working in Complex Human Systems -For Diane Hetherington- The importance of human systems: We spend much of our lives as part of human systems. Examples include the organizations in which we work, the teams and groups of which we are members, our families, our communities, and our world. In fact, I would argue …