U.S. CPSC putting social media and e-comms to work to better protect the public Just yesterday we ran a post applauding the crisis management efforts put forth by FEMA’s Ready.org, and now we have another example of excellent crisis communications to share, this time from the U.S. Consumer Product Safety Commission. These are the guys …
Professional Development
Product management involves overseeing the entire lifecycle of a product, from its initial concept to market launch and beyond. A Product Manager (PM) ensures the product meets customer needs, aligns with the business’s goals, and remains competitive. They act as the glue between engineering, marketing, and design teams, working to deliver a successful product. Effective …
Job interviews are an intense and often nerve-wracking process that requires preparation, confidence, and a clear understanding of the role and company. Once the interview is over, following up with a thank you letter is crucial. This blog explores the importance of thank you notes after job interviews, offers practical guidance on writing them, showcases …
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When it comes to crisis management, choose your words wisely One of the most common requests from clients of ours are for ways to “say no comment without saying no comment.” Yes, communication and transparency are crucial in today’s business environment, but sometimes it’s just not in your best interest to discuss a particular topic. …
Crossing the River: My Favorite Team-Building Activity Every trainer and facilitator has his/her favorite team-building activity. Some facilitators like the more active interventions such as rope courses; others prefer the more “touchy-feely” ones like trust walks; still others like using blindfolded instruction, or simulations like Gold of the Desert Kings. Of course, the most appropriate …
Two very useful skills in communicating with others, including when coaching and facilitating, are paraphrasing and summarizing the thoughts of others. How to Paraphrase When Communicating and Coaching With Others Paraphrasing is repeating in your words what you interpreted someone else to be saying. Paraphrasing is powerful means to further the understanding of the other …
Peter Block, in his book, Flawless Consulting, suggests that certain goals and assumptions always be primary for consultants, that is, for individuals working to help people, but not having authority over those people. He suggests the following goals and assumptions. Primary Working Goals of Consultants 1. Establish a collaborative relationship with your clients As a …
Self-directed learners can use these guidelines for their personal and professional growth with their own training plans. Whether their training goals involve learning certain topics and/or skills, learners can start their learning by starting their planning. NOTE: Do not be intimidated by the length of this framework. If you looked at a list of all …
Much of the contentof this topic came from this book: Copyright Carter McNamara, MBA, PhD Focus and Scope of This Topic The purpose of this topic is to acquaint the reader with the field of Organization Development, a field with a rich history of research, publications, and highly qualified practitioners dedicated to improving the performance …
© Copyright Sandra Larson, Minneapolis, MN. Sandra Larson, previous executive director of MAP for Nonprofits, was once asked to write her thoughts on what makes an effective leader. Her thoughts are shared here to gel other leaders to articulate their own thoughts on what makes them a good leader. Also consider Related Library Topics Passion …
Basic Guide to Reframing: Seeing Things Differently Reframing is seeing the current situation from a different perspective, which can be tremendously helpful in problem-solving, decision-making, and learning. Reframing is helping you or another person to more constructively move on from a situation in which you or the other person feels stuck or confused. The aim …
Peter Block, in his book, Flawless Consulting, suggests that certain goals and assumptions always be primary for consultants, that is, for individuals working to help people, but not having authority over those people. He suggests the following goals and assumptions. Primary Working Goals of Consultants 1. Establish a collaborative relationship with your clients As a …
Part 1 of this series is What Do Consultants Do?, which defines a consultant (as Peter Block puts it) as someone who is trying to change another person, process, or organization, but who has no direct control over what they are trying to change. That post also listed numerous roles that a consultant might play. …
Consulting Foundations: What Do Consultants Do? Part 1 Peter Block, in his seminal book, Flawless Consulting, explains that a “consultant” is someone who is trying to change another person, process, or organization, but who has no direct control over what they are trying to change. Usually, that change is intended to improve performance – the …
Welcome to this six-part series on the foundations of consulting. If you have not been following along with us, then we encourage you to read parts 1-4, referenced from the bottom of this article. Part 1 establishes the basis for the series by using Peter Block’s definition of a consultant as someone who is trying …
There are strong feelings that consulting, facilitating, coaching, and training are very different consultants’ roles. I believe that a good consultant should be able to use any of the roles for different purposes. Here are some guidelines for what roles to use and when. When You Might Resort to Facilitating Collaborative organizational consulting is about …
Welcome to this 3-part article on managing resistance in consulting projects. Part 1 describes resistance and how to recognize it. Part 2 will describe how to deal with resistance from your client. Part 3 will describe how to deal with your own resistance as a consultant. What is Resistance? What Causes it? An important skill …
As we clarified in Parts 1 and 2 of 3, if your clients don’t participate in the consulting to improve their organization, then you are faced with the dilemma: “Should I just do the work for the client, or should we keep slipping deadlines in the project”. However, long-lasting change will not occur in their …
Peter Block, in his seminal consulting book, Flawless Consulting, writes, “There is a set of skills that is an essential part of consulting over and above technical expertise and interpersonal skills – and these are consulting skills” (Jossey-Bass, 2000, p. 6). Yet, the myth continues that technical and people skills are sufficient for successful consulting. …
Understanding Critical Thinking: Examples, Guidelines, and Significance Copyright Carter McNamara, Authenticity Consulting, LLC Sections on This Topic Include What is Critical Thinking? Benefits and Examples of Critical Thinking How Good Are Your Critical Thinking Skills? Developing Your Critical Thinking Skills General Resources Also, consider Concentration Creative Thinking Mindfulness Mindsets Reframing Systems Thinking Strategic Thinking Related …
What are peer coaching groups? Information on this page assumes that you have read the information at How to Start Your Private Peer Coaching Group. Standard Questions What is a PCG? What Process Does a PCG Use? Who Joins a PCG? What Does “Coaching” Mean in a PCG? What Do People Get Coached On in …
Enhance Your Focus: Guidelines and Examples for Mastering Concentration Copyright Carter McNamara, Authenticity Consulting, LLC Sections on This Topic Include What is Concentration? Causes of Poor Concentration Test – How Well Do You Concentrate? Strategies to Improve Your Concentration Also, consider Creative Thinking Critical Thinking Mindfulness Mindsets Reframing Systems Thinking Strategic Thinking Related Library Topic …
Many people in the eastern half of the US are cleaning up debris in the aftermath of Hurricane Irene and the Gulf storm impact from Lee. Several thoughts crossed my mind about the symbolic nature of the rain and storms this past week. In various Earth-based faith traditions water symbolizes cleansing, emotions, purifying. Emotions– What …
Many people move through life without stopping to think about where they are going. And as we learned in Alice in Wonderland, ‘if you don’t know where you’re going any road will take you there.’ With a clear vision of what your highest dreams are you can start to put the pieces of your life …
Unleash Creativity: Guidelines & Examples for Creative Thinking Copyright Carter McNamara, Authenticity Consulting, LLC Sections on This Topic Include What is Creative Thinking? Benefits and Examples of Creative Thinking Developing Your Creative Thinking Skills Also, consider Concentration Creative Thinking Critical Thinking Mindfulness Mindsets Reframing Systems Thinking Strategic Thinking Related Library Topics Learn More in the …
Career transitions bring career challenges as well as career opportunities. Here are some. “I’ve started a new job in a company that’s so different from the one I came from. I feel it might be a mistake.” “I’ve been promoted from supervisor to project manager, and I’m struggling to know what to focus on.” “I’ve …
Thinking skills are how you use your brain to recognize, interpret, analyze, and come to conclusions about information. It is when you use your brain to make decisions and solve problems. It also is how you use your brain to convey information to others, including to clarify what you want to convey, to whom, and …
Crossing the River: My Favorite Team-Building Activity Every trainer and facilitator has his/her favorite team-building activity. Some facilitators like the more active interventions such as rope courses; others prefer the more “touchy-feely” ones like trust walks; still others like using blindfolded instruction, or simulations like Gold of the Desert Kings. Of course, the most appropriate …
Two very useful skills in communicating with others, including when coaching and facilitating, are paraphrasing and summarizing the thoughts of others. How to Paraphrase When Communicating and Coaching With Others Paraphrasing is repeating in your words what you interpreted someone else to be saying. Paraphrasing is powerful means to further the understanding of the other …
© Copyright Sandra Larson, Minneapolis, MN. Sandra Larson, previous executive director of MAP for Nonprofits, was once asked to write her thoughts on what makes an effective leader. Her thoughts are shared here to gel other leaders to articulate their own thoughts on what makes them a good leader. Also consider Related Library Topics Passion …
Basic Guide to Reframing: Seeing Things Differently Reframing is seeing the current situation from a different perspective, which can be tremendously helpful in problem-solving, decision-making, and learning. Reframing is helping you or another person to more constructively move on from a situation in which you or the other person feels stuck or confused. The aim …
Introduction Purpose of This Information The following information and resources are focused on the most important guidelines and materials for you to develop a basic, practical, and successful PCG. The information is intended for anyone, although it helps if you have at least some basic experience in working with groups. All aspects of this offering …
I would like to spend some time examining a number of approaches to leadership (aka leadership models). These approaches, while no doubt grounded in one or more theories of leadership, can be distinguished from theories in that they attempt to place the concepts into more applied frameworks. That is, they attempt to describe leadership theories in a way that is meant to facilitate the application of the ideas.
Delegation is often very difficult for new supervisors and managers. Many managers want to remain comfortable making the same decisions they have always made. They believe they can do a better job themselves. They don’t want to risk losing control of the situation or outcome. Often, they don’t want to risk giving authority to subordinates …
Written by Carter McNamara, MBA, Ph.D., Authenticity Consulting, LLC. Copyright; Authenticity Consulting, LLC (Note that there are separate topics about How to Design Your Management Development Program and How to Design Your Supervisor Development Program. Those two topics are very similar to this topic about leadership training programs, but with a different focus.) Sections of …
When it comes to crisis management, choose your words wisely One of the most common requests from clients of ours are for ways to “say no comment without saying no comment.” Yes, communication and transparency are crucial in today’s business environment, but sometimes it’s just not in your best interest to discuss a particular topic. …
Much of the contentof this topic came from this book: Copyright Carter McNamara, MBA, PhD Focus and Scope of This Topic The purpose of this topic is to acquaint the reader with the field of Organization Development, a field with a rich history of research, publications, and highly qualified practitioners dedicated to improving the performance …
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
Crises can be divided into three categories: 1. Creeping Crises – foreshadowed by a series of events that decision makers don’t view as part of a pattern. 2. Slow-Burn Crises – some advance warning, before the situation has caused any actual damage. 3. Sudden Crises – damage has already occurred and will get worse the …
Program evaluations are “individual systematic studies conducted periodically or on an ad hoc basis to assess how well a program is working1.” What was your reaction to this definition? Has the prospect of undertaking a “research study” ever deterred you from conducting a program evaluation? Good news! Did you know that program evaluation is not …
7 Vital Total Quality Management Principles Guest post from Quin Harris Total Quality Management (TQM) is an approach that organizations use to improve their internal processes and increase customer satisfaction. When it is properly implemented, this style of management can lead to decreased costs related to corrective or preventative maintenance, better overall performance, and an …
It helps to stick to the familiar ground when it comes to social media crisis management Our friend and colleague Chris Syme published a blog post last month in which she explained why spreading your social media crisis messaging too thin can be a major problem. This issue seems to pop up most often when …
© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Corporate Business Ethics Rebuilding Trust: The Corporate Governance Opportunity for 2012 Restoring Trust in Corporate Governance Conflicts of Interest: Requiring a Closer Governance Focus Compliance and Ethics in Risk Management Board’s role in ethics and compliance The Conflict of Interest Blog Divided Loyalties: Conflicts of Interest …
Product management is crucial for business success. It ensures products meet customer needs, stay competitive, and generate revenue. In today’s fast-paced market, using the right tools is essential. Product management software helps streamline and enhance product development, collaboration, and decision-making processes. In this blog post, we’ll explore the top product management software in 2023 and …
There was a time when we stopped looking at machines as making our lives’ easier and started looking at the jobs they were replacing–and, indeed, they began replacing jobs. Some people were much in hate with machines then–except the owners and inventors. My apologies to those of you who develop training apps and sell the …
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“I know I should delegate but: “I can do it faster…He won’t be able to get it done on time…she’s bound to make some mistakes.” These are things I’ve been hearing frequently from overworked, stressed out managers. I jokingly mentioned, in a recent presentation, if there was something in the air that’s causing this outbreak …
…It’s Your Money and Corporate is to Blame That Your Not Getting It. We all know people who follow their supervisor’s every whim – blowing the way the wind blows. For some reason, you can’t do that. You’re too independent, too creative, but competent nonetheless. Still, you’re being set up to fail. It’s all about …
Last weekend I attended a seminar with Tara Brach and Jonathan Foust, two excellent Buddhist teachers on Conscious Living. Tara talked about living in your ‘false refuge’, that place where you go to hide or escape so that you don’t have to connect with others authentically. When you are angry or hurt, do you complain …
How Microsoft handled heavy backlash over XBox One announcement When Microsoft announced that its upcoming Xbox One game console would require a once-daily “check-in” online, as well as severely restrict the ability to play, trade and sell used games, it set off an explosion of outrage among the gaming community, a community which consists of …
The Paying of Sweatshop Wages to Disabled by Goodwill Crisis management is required after the media highlights the contrast between the stated mission and reality The revelation that some disabled Goodwill workers make as little as 22 cents an hour while execs regularly rake in as much as $1.1 million annually has created a crisis …
The whole gamut of board issues is covered from “A Blue Ribbon Nominating Committee for your Board” by Jan Masaoka to “Act Your Age: Organizational Life Cycles and How They Impact Your Board” by Mike Burns to “Don’t Just Whack“Em and Plaque“Em” with an excellent example for an exit interview of Board members by Carol Weisman.
I love how social media works to connect people across time and space. I’ve posted several of my blogs and articles on my Facebook page ( www.facebook.com/LindaJFerguson) and LinkedIn groups. From one of my posts, I ‘met’ Margot Borden from France. After a few exchanges of ideas, I invited her to write a guest blog …