Manage a crisis AND run a business? Are you ready? When a major crisis hits, it can feel like the bottom just fell out of your whole organization. Energy is focused on response and recovery, communication and crisis management, and it can be easy to set daily duties aside. While obviously you have to assign …

When Does A Foundation Really Mean “No”? Unfortunately, the answer is most of the time. Let’s go through a couple of scenarios from my recent real-world encounters to see how this can play out. Scenario A: You’ve done your prospecting homework and have identified a foundation that’s a good fit with your organization. Unfortunately, you …

Going against convention boosts J&J’s brand reputation Apologies are supposed to be serious. If you’re joking, then you don’t really mean it, right? Johnson & Johnson, whose handling of the infamous 1982 Tylenol tampering murders and ensuing crisis management still stands as a “how-to” case study today, begs to differ, and did so in style …

Google Plus Pages, the online rival to Facebook, has created a guide that will walk you through how to set up your Business Page, get started, share, promote and measure.

How do you see your present job: as a rigid four equal sided box with no give and take or irregularly shaped which has a certain amount of flexibility? Most professional jobs can be molded or shaped that will lead to a better fit with your talents and interests. In most cases, that will lead …

A company should always have a process in place whenever changes occur. This should be noted in a department Style Guide as a process. If it already exists, make sure that document revisions are part of the change process and that all necessary people are notified of changes. The change process will ensure that the …

If you understand how to use LinkedIn to meet professionals, recruit employees, do research and promote your business, you can benefit greatly.

A Standard Operating Procedure (SOP) contains a list of steps or directions to follow for accomplishing a particular task. It is a set of approved guidelines consisting of steps that have to be followed from inception to completion. Having an SOP standardizes tasks and eliminates confusion about particular tasks. Up front, an SOP contains the …

Want to increase the impact of your fundraising emails? Don’t leave online social media out of the picture. Consider this interesting fact: Americans spend 3 times as much time on social media as they do on email. Improve your email performance by combining your email messaging with your social media presence. With a modest investment …

The field of personal and professional coaching has grown rapidly in the past 15 years and, as with most fields and professions that experience this kind of growth, there are many different perspectives on coaching. Here’s a definition that perhaps most people would agree with. Coaching involves working in a partnership between coach and client(s) …