You have been given the task of setting up a plan to make sudden changes to, e.g., processes. How do you let people know and how do you communicate planning objectives that you have developed. What do you do first? What if there is resistance? First Steps Communicate with and set up meetings in order …

Continuing from last week’s posting…. As it will not always be appropriate to run down the prepared list of questions with every interviewee, the interviewer must be able to “read people,” must be able to know when to forget the prepared questionnaire and just chat with Mr./Ms. Jones about the NPO’s issues and possible futures. …

[Editor’s note: This guest post, originally published on the Triad Strategies blog, looks at the impact of VW’s $14 billion U.S. owner compensation agreement, and what it may mean to the company if similar amends are to be expected overseas where nearly 20x the number of vehicles have been affected. Although VW’s annual revenue is …

How much time do you spend each day communicating person to person? You may be solving a problem with a customer, leading your team on a project, holding a meeting, or discussing performance issues. I bet this is a huge part of your workday. Yet most of us give very little attention to what kind …

An email read: “I own a catering company and we often donate goods and services to nonprofits in our community … to a generous degree. Frankly, we are discontinuing the practice, [as we’re] just tired of being treated like ‘second class’ donors.” Having heard that complaint many times before, I responded: I know exactly how …

How do you provide educational content? How do you know if it is valid and usable? The answer is by providing good communication. How do you do that? What if there was, e.g., some technical knowledge that needed to be shared? Communicating and delivering that information can be challenging. Many learners attend networking sessions, seminars, …

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It may get old, hearing the same thing over and over again, but it’s still worth starting a posting with a reminder that “Development” is about relationship building … with the intent that the relationships that are built will result in (financial) support for the nonprofit organization. Development Communications function in helping to build those …

[Editor’s note: This post comes to us from our colleague Rick Kelly, director of Triad Strategies’ crisis communications practice.] By most measures, Cedar Fair is a thriving enterprise. Its share price since 2010 has nearly quadrupled, most analysts rate its stock as a “buy,” and the $1.24 billion in revenue it generated in 2015 was …

An incredible volume of communication While traditional media does its best to adapt to changing audiences social media continues to grow. The sheer amount of communication happening on social networks in any given day is mind-boggling, but what we found even more incredible was the 60-second breakdown assembled by Social Jumpstart: ——————————- For more resources, …