Crisis plans should include the possibility of even the highest-ranking employees causing reputation damage Unfortunately, after every tragedy there are some who are going to make wildly inappropriate comments or even joke, and if one of those people is your organization’s co-founder, you have a major reputation management issue on your hands. That’s precisely the …

In this post, I simply want to give you Bob’s list of 38 powerhouse headline examples that you can adapt to grab your readers’ attention and draw them in to your copy.

One of the things which I have noticed since living in Japan over the last 3 months is how much plastic there is. Everything seems to come wrapped in the stuff, even if it already comes with a more than adequate natural packaging – bananas for example. At the supermarket, a piece of fish wrapped …

During strategic planning, as your team arrives at the stage of defining the broad activities – the strategies – your team will undertake to move your vision into reality, we recommend a specific format for writing those strategies.

[The following guest post from Rick Kelly, Vice President of Strategic Communications at Triad Strategies examines the dangers that arise when you let the legal department override common sense.] Failing to balance legal concerns and reputation can create major crises When conducting crisis management training, one of the points we always make is that what …

1. Preserve Institutional Knowledge to Ensure Better Proposals by Jayme Sokolow Most of us work in or with institutions that pride themselves on their ability to identify and access information quickly, but those institutions very often have short memories. As Ron Ashkenas has pointed out in the Harvard Business Review Blog Network, although organizations “spend …

Evaluating CDO and a Direct Mail Article 1. Evaluating The Chief Development Officer – I by Tony Poderis When it gets to be annual review time for your Chief Development Officer (CDO), no matter what his/her title might be, and you want to apply some criteria to measure her/his performance, what will drive you to …

Crisis Management Case Study: Air Canada Baggage Handlers Another crisis management case is brought you to by the power of the smartphone. Social media strikes back at airline passengers once again, this time with Air Canada as the organization under fire. As Dwayne Stewart sat waiting for his flight to be ready, he observed two …

There is often a great deal of confusion about the difference between business plans and strategic plans. And, frankly, they are similar in many ways, and since each plan has to be tailored to the organization it is prepared for, one can easily blur into the other. In both cases, you begin with internal and …

Here a few inspiring social enterprise ideas discussed at the recent national Social Venture Network conference. (Source: Forbes article by Devin Thorpe) 1. Be Political. While 92% of Americans favor disclosure of genetically engineered ingredients in their food, objections from the powerful food industry are so strong that only through collective advocacy will this change.