Why you need social media for crisis management “Enterprises simply cannot afford to ignore social media as a crisis communications tool,” said Andrew Walls, research vice president at Gartner. “In many cases, social media may represent the only available means of locating and contacting personnel; providing stakeholders with the information and assistance they need; informing …

The way you design your questions will certainly affect the way the questions are answered. Or even IF they're answered! The Golden Rule "Do unto others..." certainly applies here.

In an earlier blog this year, I wrote about the influence of Martin Luther King Jr. on my life and his approach to social justice and peace. To create the Beloved Community we don’t need to have the gift of oration that King had, we don’t need to make tremendous sacrifices or put our life …

“I mean it. I feel like I’ve died and gone to heaven here. If things stay this way, I’d like to spend the rest of my working life for this company. You feel like a real person, not just a number.” This a quote from the book “The Enthusiastic Employee: How Companies Profit by Giving …

And Some Questions in Response: We are a small 501(c)(3) arts organization with an annual budget of about $25,000 in a small community of about 4,000. We are looking at mounting a capital campaign to buy a building and make it a community arts center. Most buildings of the needed size are selling for $100,000 …

From time to time most teams experience a falling out among team members. If not quickly resolved this can have a significant impact not just on the people in dispute but also on their colleagues. Here are a few thoughts to help your team to deal with the discord:

Clearly articulate the goals of your survey. Answer these questions before you even start. With this in mind, your survey has a 100% better chance of returning meaningful information.

Our company is going through some hard times because of the economic uncertainty. We are tightening our belt and trying not to lay off our folks, but we may be forced to. How do we make the best of a bad time for our business? It is easier to be open with employees when the …

Boardroom presentations are an important part of every senior executive’s personal and professional development. Following the 10 tips outlined below will help you to present like an experienced professional and help your board to make the best and most appropriate decisions following your presentations. It is far easier to progress your career when you are …

One very quick and easy way to tap into the core of what your customers want is a free online customer satisfaction survey tool.