Have you ever hired someone who did not live up to expectations? I’m sure many of us have at one time. An effective interview can prevent that from happening. The purpose of the interview is to obtain good information about an applicant to make a wise selection decision. It may sound simple but then why …

In their new book, Repeatability, Bain & Co partners Chris Zook and James Allen show that a small percentage of companies sustained profitability over long periods do so because they are able to control growing complexity which slows them down. These leading companies have repeatable models that allow the company to react to new situations …

I had one of those rare opportunities yesterday that many of us BIG DREAMERS only dream about. I met with this amazing couple who not only believes in one of my dreams, but wants to invest their time, energy and financial resources in it!! When they asked me what I needed from them to help …

Many times, survey questions are inherently designed to give unclear or less meaningful information. Familiarize yourself with these common mistakes BEFORE you design your questions.

One of the advantages of online fundraising and marketing is that the data entry is outsourced to the donor. It’s also one of the disadvantages! When a donor writes a check and mails it to you, you have to pay someone (at your organization, or at a service bureau) to open the envelope, deposit the …

Are you aware of Tootsie Roll Pop Strategy of employee retention? Inside a tootsie roll pop is the chocolate core- that is, the wages and benefits. Yes, a competitive compensation package is important. But that gets people to show up for work but not necessarily to give their 100%. However, there is also the outer …

A few months later as I was looking in the mirror, I realized that my skin seemed better that day. In fact, it was almost clear. And even as I stood there with the evidence right in front of me, I wasn't connecting the dots. I wasn't making a connection. As I reached for my make-up, it hit me. I never stopped using the make-up I had used for the past twelve years. I had changed everything else I put on my face, but I was still using the same make-up. What if it was the make-up that was causing my condition? I hadn't even considered it since the product I was using was specifically designed for my condition. But here it was, the evidence right in front of me. I realized that in the previous two days, I hadn't worn any make-up. And now my face was clear (well, almost clear).

Common survey question types and examples include Multiple choice questions, Rank order scale questions, Rating scale questions, and Open-ended questions

No, it’s not a Fairy Tale. It’s more like a rave about the poorest customer service, why they don’t give good customer service, and naturally, why we should, which gets us to the training part of this. I guess I should feel lucky to not live in a third-world county, but I think I’d get a …

There was a time when we stopped looking at machines as making our lives’ easier and started looking at the jobs they were replacing–and, indeed, they began replacing jobs. Some people were much in hate with machines then–except the owners and inventors. My apologies to those of you who develop training apps and sell the …