I was asked once to review some automated programming services a state was offering. Funny thing, there was a statement that said, “If someone is available to answer your call, they will–if not call call later.” Good customer service? Someone thought so. I was appalled. This has to do with both customer service and training. …

Trust is built over time through caring, reliability, and genuine support. It’s torn down far quicker than it is built. Teams don’t succeed and organizational change efforts won’t succeed without trust. Yet how intentional are teams and most work environments in building trust? Lencioni’s popular book, Five Dysfunctions of a Team, has the foundation block …

Do you manage by walking around? What do you see? Are people excited about their job or are people just going through the motions? Here are 10 ways, that do not cost much if anything, to turn “it’s just a job” employees into energized and engaged employees Take their jobs easier. Work alongside them and …

People react very differently to the waves of change that suddenly flood the work and marketplace. Some, who feel confused or unsettled struggle to keep their heads above water gasping for air. By contrast, others, who may not even like or agree with the changes, nevertheless accept them, get on with their lives and swim …

The person who is going to be successful is not going to succeed just because of good work. That is a given. It is expected. You get ahead of and stay ahead of the crowd by managing your competitive advantage. Here are three ways to do it. 1. Think of Your Career As A Business. …

Let’s begin with those Killer slides. These days, there is just no excuse for poorly designed slides. Pick up a book like Resonate by Nancy Duarte, or Presentation Zen by Garr Reynolds. You will quickly see that less is more, that slides need to be visually appealing, and that you can use the rule of …

Give your team a mid-week opportunity to celebrate. A poll carried out among British workers suggested that we are at our best at precisely 11.33 am on a Tuesday. Mondays are spent recovering from the weekend and coping with the realisation that there is a full working week ahead, but by Tuesday morning most of …

Do you want to know how to jump-start or advance your professional career? There are three keys. Here’s the first one: Monitor your changing environment so you won’t be caught off guard. Visualize your career environment as one huge jigsaw puzzle. It consists of your present job, your company, your industry, your profession, your regional, …

One of the most difficult things to do is to describe to someone how to put something together or how to operate a device. How do you communicate to someone the procedure to put parts together to build a plane, boat, or car? Or how do you put the pieces of a table or chair …

There are three kinds of people! Those who make it happen; Those who let it happen; Those who are surprised by what’s happened! How well are you making it happen in your career? To make it happen starts with taking a hard look at how well you are managing your career in today’s very changing …