The way you design your questions will certainly affect the way the questions are answered. Or even IF they're answered! The Golden Rule "Do unto others..." certainly applies here.

In an earlier blog this year, I wrote about the influence of Martin Luther King Jr. on my life and his approach to social justice and peace. To create the Beloved Community we don’t need to have the gift of oration that King had, we don’t need to make tremendous sacrifices or put our life …

“I mean it. I feel like I’ve died and gone to heaven here. If things stay this way, I’d like to spend the rest of my working life for this company. You feel like a real person, not just a number.” This a quote from the book “The Enthusiastic Employee: How Companies Profit by Giving …

From time to time most teams experience a falling out among team members. If not quickly resolved this can have a significant impact not just on the people in dispute but also on their colleagues. Here are a few thoughts to help your team to deal with the discord:

Clearly articulate the goals of your survey. Answer these questions before you even start. With this in mind, your survey has a 100% better chance of returning meaningful information.

Boardroom presentations are an important part of every senior executive’s personal and professional development. Following the 10 tips outlined below will help you to present like an experienced professional and help your board to make the best and most appropriate decisions following your presentations. It is far easier to progress your career when you are …

One very quick and easy way to tap into the core of what your customers want is a free online customer satisfaction survey tool.

The Secret of the Starting Question The ability of the group to respond to a question is significantly impacted by the quality of the question asked by the facilitator. The starting question is the term we, at Leadership Strategies, use for the question the facilitator asks to begin a discussion. Typically, a starting question is …

I thank my favorite Western University psychology professor, Dr. Willis McCann. Mental Health, I think the name of the course was, for helping me with this seemingly huge problem they have to try to save the world. While we would like to, we can’t but we are already equipped with the “computer” that can do …

“I find myself trying to avoid those annual appraisals with my people. Much as I try to keep the meeting focused, we always seem to get side tracked and involved in personal stuff.” – Health Care Manager During a recent training on performance reviews, I asked managers when they experienced problems. Many said it was …