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Homeland Security Hack Exposes External Cyber Crisis Dangers

Cyber criminals can strike your organization without ever touching your systems directly Earlier this month, the U.S. Department of Homeland Security announced a hack targeting a contractor who performs many of its background checks that exposed the data of at least 25,000 government workers. Among the stolen data is a bevy of highly personal and …

Fostering Team Cohesion: Boosting Employee Performance

Does having a unified team actually translate into improved performance? If implemented correctly, research shows team cohesion can improve morale, motivation, and loyalty. And having high marks in these areas is certainly an indicator for performance. What we’re talking about isn’t just getting your employees to meet up at the bar after work a couple …

Tips For Communicating Priorities

How do Technical Writers communicate their priorities? Priorities are needed to accomplish goals and to make sure important tasks get completed. Once priorities are established, they help us to be organized and to define what has to be done and in what order. Sometimes you can recognize and know right away what the priority is …

The PMO Blues

A good friend who shall remain anonymous deploys projects for a large IT organization. Recently, as often happens, our conversation strayed into “work” topics. This time the subject became her Program Management Office, or PMO, with which she was greatly annoyed. “The volumes and volumes of reporting and paper my PMO demands have become completely …

Russian Crime Ring Holds Largest Cache of Stolen ‘Net Credentials

Businesses large and small were targets of data theft It seems every time we hear about a record-setting cyber crime, news of an even bigger one rolls around the corner. Cue the latest revelation – that a collection of stolen Internet credentials, including some 1.2 billion username/password combinations and more than 500 million email addresses, …

Crisis Management Quotables…on the Speed of a Lie

Are you positioned to stay ahead of damaging rumor, innuendo, and outright lies? Considering not only his position as a key politician on the world stage for decades, but also his leadership through World War II’s propaganda battles and spy games, we feel Winston Churchill is more than qualified to speak on the subject of …

Lack of Handwashing Leads to Easily Preventable Crises for Hospitals

Scary number of hospital workers not taking basic precautions against spread of infection How would you feel if you knew your doctor hadn’t washed their hands after seeing the patient before you? Well, according a recent Yahoo News article, if you’ve had a hospital stay in the United States, there’s a good chance it’s happened. …

Anthrax Scare Blemishes CDC’s Crisis Management Track Record

Series of potentially deadly failures raises major questions Over the past couple of years we’ve frequently mentioned the Centers for Disease Control and Prevention (CDC) as paving the way for government agencies when it comes to effective crisis communications. The agency has set a fantastic example, making use of information sharing and the latest technologies