Cellular phones are pushed as a premiere crisis management tool, but will yours have service when you need it most? These days, a good portion of the population has no land line at all, and runs their calls (and much of their internet use) entirely through cellular. Problem is, when disasters strike, cell service isn’t …
Professional Development
In today’s competitive job market, employers may find themselves in situations where they have no choice but to rescind a job offer. While this may be difficult for both candidates and employers, managing the process professionally and legally is imperative. This comprehensive guide will explore the considerations, legal and illegal reasons, and best practices for …
Product management is crucial for business success. It ensures products meet customer needs, stay competitive, and generate revenue. In today’s fast-paced market, using the right tools is essential. Product management software helps streamline and enhance product development, collaboration, and decision-making processes. In this blog post, we’ll explore the top product management software in 2023 and …
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When it comes to crisis management, choose your words wisely One of the most common requests from clients of ours are for ways to “say no comment without saying no comment.” Yes, communication and transparency are crucial in today’s business environment, but sometimes it’s just not in your best interest to discuss a particular topic. …
Crossing the River: My Favorite Team-Building Activity Every trainer and facilitator has his/her favorite team-building activity. Some facilitators like the more active interventions such as rope courses; others prefer the more “touchy-feely” ones like trust walks; still others like using blindfolded instruction, or simulations like Gold of the Desert Kings. Of course, the most appropriate …
Two very useful skills in communicating with others, including when coaching and facilitating, are paraphrasing and summarizing the thoughts of others. How to Paraphrase When Communicating and Coaching With Others Paraphrasing is repeating in your words what you interpreted someone else to be saying. Paraphrasing is powerful means to further the understanding of the other …
Peter Block, in his book, Flawless Consulting, suggests that certain goals and assumptions always be primary for consultants, that is, for individuals working to help people, but not having authority over those people. He suggests the following goals and assumptions. Primary Working Goals of Consultants 1. Establish a collaborative relationship with your clients As a …
Self-directed learners can use these guidelines for their personal and professional growth with their own training plans. Whether their training goals involve learning certain topics and/or skills, learners can start their learning by starting their planning. NOTE: Do not be intimidated by the length of this framework. If you looked at a list of all …
Much of the contentof this topic came from this book: Copyright Carter McNamara, MBA, PhD Focus and Scope of This Topic The purpose of this topic is to acquaint the reader with the field of Organization Development, a field with a rich history of research, publications, and highly qualified practitioners dedicated to improving the performance …
© Copyright Sandra Larson, Minneapolis, MN. Sandra Larson, previous executive director of MAP for Nonprofits, was once asked to write her thoughts on what makes an effective leader. Her thoughts are shared here to gel other leaders to articulate their own thoughts on what makes them a good leader. Also consider Related Library Topics Passion …
Basic Guide to Reframing: Seeing Things Differently Reframing is seeing the current situation from a different perspective, which can be tremendously helpful in problem-solving, decision-making, and learning. Reframing is helping you or another person to more constructively move on from a situation in which you or the other person feels stuck or confused. The aim …
Peter Block, in his book, Flawless Consulting, suggests that certain goals and assumptions always be primary for consultants, that is, for individuals working to help people, but not having authority over those people. He suggests the following goals and assumptions. Primary Working Goals of Consultants 1. Establish a collaborative relationship with your clients As a …
Part 1 of this series is What Do Consultants Do?, which defines a consultant (as Peter Block puts it) as someone who is trying to change another person, process, or organization, but who has no direct control over what they are trying to change. That post also listed numerous roles that a consultant might play. …
Consulting Foundations: What Do Consultants Do? Part 1 Peter Block, in his seminal book, Flawless Consulting, explains that a “consultant” is someone who is trying to change another person, process, or organization, but who has no direct control over what they are trying to change. Usually, that change is intended to improve performance – the …
Welcome to this six-part series on the foundations of consulting. If you have not been following along with us, then we encourage you to read parts 1-4, referenced from the bottom of this article. Part 1 establishes the basis for the series by using Peter Block’s definition of a consultant as someone who is trying …
There are strong feelings that consulting, facilitating, coaching, and training are very different consultants’ roles. I believe that a good consultant should be able to use any of the roles for different purposes. Here are some guidelines for what roles to use and when. When You Might Resort to Facilitating Collaborative organizational consulting is about …
Welcome to this 3-part article on managing resistance in consulting projects. Part 1 describes resistance and how to recognize it. Part 2 will describe how to deal with resistance from your client. Part 3 will describe how to deal with your own resistance as a consultant. What is Resistance? What Causes it? An important skill …
As we clarified in Parts 1 and 2 of 3, if your clients don’t participate in the consulting to improve their organization, then you are faced with the dilemma: “Should I just do the work for the client, or should we keep slipping deadlines in the project”. However, long-lasting change will not occur in their …
Peter Block, in his seminal consulting book, Flawless Consulting, writes, “There is a set of skills that is an essential part of consulting over and above technical expertise and interpersonal skills – and these are consulting skills” (Jossey-Bass, 2000, p. 6). Yet, the myth continues that technical and people skills are sufficient for successful consulting. …
Understanding Critical Thinking: Examples, Guidelines, and Significance Copyright Carter McNamara, Authenticity Consulting, LLC Sections on This Topic Include What is Critical Thinking? Benefits and Examples of Critical Thinking How Good Are Your Critical Thinking Skills? Developing Your Critical Thinking Skills General Resources Also, consider Concentration Creative Thinking Mindfulness Mindsets Reframing Systems Thinking Strategic Thinking Related …
What are peer coaching groups? Information on this page assumes that you have read the information at How to Start Your Private Peer Coaching Group. Standard Questions What is a PCG? What Process Does a PCG Use? Who Joins a PCG? What Does “Coaching” Mean in a PCG? What Do People Get Coached On in …
Enhance Your Focus: Guidelines and Examples for Mastering Concentration Copyright Carter McNamara, Authenticity Consulting, LLC Sections on This Topic Include What is Concentration? Causes of Poor Concentration Test – How Well Do You Concentrate? Strategies to Improve Your Concentration Also, consider Creative Thinking Critical Thinking Mindfulness Mindsets Reframing Systems Thinking Strategic Thinking Related Library Topic …
Many people in the eastern half of the US are cleaning up debris in the aftermath of Hurricane Irene and the Gulf storm impact from Lee. Several thoughts crossed my mind about the symbolic nature of the rain and storms this past week. In various Earth-based faith traditions water symbolizes cleansing, emotions, purifying. Emotions– What …
Many people move through life without stopping to think about where they are going. And as we learned in Alice in Wonderland, ‘if you don’t know where you’re going any road will take you there.’ With a clear vision of what your highest dreams are you can start to put the pieces of your life …
Unleash Creativity: Guidelines & Examples for Creative Thinking Copyright Carter McNamara, Authenticity Consulting, LLC Sections on This Topic Include What is Creative Thinking? Benefits and Examples of Creative Thinking Developing Your Creative Thinking Skills Also, consider Concentration Creative Thinking Critical Thinking Mindfulness Mindsets Reframing Systems Thinking Strategic Thinking Related Library Topics Learn More in the …
Career transitions bring career challenges as well as career opportunities. Here are some. “I’ve started a new job in a company that’s so different from the one I came from. I feel it might be a mistake.” “I’ve been promoted from supervisor to project manager, and I’m struggling to know what to focus on.” “I’ve …
Thinking skills are how you use your brain to recognize, interpret, analyze, and come to conclusions about information. It is when you use your brain to make decisions and solve problems. It also is how you use your brain to convey information to others, including to clarify what you want to convey, to whom, and …
Crossing the River: My Favorite Team-Building Activity Every trainer and facilitator has his/her favorite team-building activity. Some facilitators like the more active interventions such as rope courses; others prefer the more “touchy-feely” ones like trust walks; still others like using blindfolded instruction, or simulations like Gold of the Desert Kings. Of course, the most appropriate …
Two very useful skills in communicating with others, including when coaching and facilitating, are paraphrasing and summarizing the thoughts of others. How to Paraphrase When Communicating and Coaching With Others Paraphrasing is repeating in your words what you interpreted someone else to be saying. Paraphrasing is powerful means to further the understanding of the other …
© Copyright Sandra Larson, Minneapolis, MN. Sandra Larson, previous executive director of MAP for Nonprofits, was once asked to write her thoughts on what makes an effective leader. Her thoughts are shared here to gel other leaders to articulate their own thoughts on what makes them a good leader. Also consider Related Library Topics Passion …
Basic Guide to Reframing: Seeing Things Differently Reframing is seeing the current situation from a different perspective, which can be tremendously helpful in problem-solving, decision-making, and learning. Reframing is helping you or another person to more constructively move on from a situation in which you or the other person feels stuck or confused. The aim …
Introduction Purpose of This Information The following information and resources are focused on the most important guidelines and materials for you to develop a basic, practical, and successful PCG. The information is intended for anyone, although it helps if you have at least some basic experience in working with groups. All aspects of this offering …
I would like to spend some time examining a number of approaches to leadership (aka leadership models). These approaches, while no doubt grounded in one or more theories of leadership, can be distinguished from theories in that they attempt to place the concepts into more applied frameworks. That is, they attempt to describe leadership theories in a way that is meant to facilitate the application of the ideas.
Delegation is often very difficult for new supervisors and managers. Many managers want to remain comfortable making the same decisions they have always made. They believe they can do a better job themselves. They don’t want to risk losing control of the situation or outcome. Often, they don’t want to risk giving authority to subordinates …
Written by Carter McNamara, MBA, Ph.D., Authenticity Consulting, LLC. Copyright; Authenticity Consulting, LLC (Note that there are separate topics about How to Design Your Management Development Program and How to Design Your Supervisor Development Program. Those two topics are very similar to this topic about leadership training programs, but with a different focus.) Sections of …
When it comes to crisis management, choose your words wisely One of the most common requests from clients of ours are for ways to “say no comment without saying no comment.” Yes, communication and transparency are crucial in today’s business environment, but sometimes it’s just not in your best interest to discuss a particular topic. …
Much of the contentof this topic came from this book: Copyright Carter McNamara, MBA, PhD Focus and Scope of This Topic The purpose of this topic is to acquaint the reader with the field of Organization Development, a field with a rich history of research, publications, and highly qualified practitioners dedicated to improving the performance …
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
Crises can be divided into three categories: 1. Creeping Crises – foreshadowed by a series of events that decision makers don’t view as part of a pattern. 2. Slow-Burn Crises – some advance warning, before the situation has caused any actual damage. 3. Sudden Crises – damage has already occurred and will get worse the …
Program evaluations are “individual systematic studies conducted periodically or on an ad hoc basis to assess how well a program is working1.” What was your reaction to this definition? Has the prospect of undertaking a “research study” ever deterred you from conducting a program evaluation? Good news! Did you know that program evaluation is not …
7 Vital Total Quality Management Principles Guest post from Quin Harris Total Quality Management (TQM) is an approach that organizations use to improve their internal processes and increase customer satisfaction. When it is properly implemented, this style of management can lead to decreased costs related to corrective or preventative maintenance, better overall performance, and an …
© Copyright Carter McNamara, MBA, PhD, Authenticity Consulting, LLC. Corporate Business Ethics Rebuilding Trust: The Corporate Governance Opportunity for 2012 Restoring Trust in Corporate Governance Conflicts of Interest: Requiring a Closer Governance Focus Compliance and Ethics in Risk Management Board’s role in ethics and compliance The Conflict of Interest Blog Divided Loyalties: Conflicts of Interest …
A quick overview of what makes a good Change Vision , Great. If done well, this one liner will be single most powerful communication for buy in.
There was a time when we stopped looking at machines as making our lives’ easier and started looking at the jobs they were replacing–and, indeed, they began replacing jobs. Some people were much in hate with machines then–except the owners and inventors. My apologies to those of you who develop training apps and sell the …
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Years ago, I remember going out on sales calls with one of the partners in our consulting firm, Marv Weisbord. We would most often be asked in to help a leadership team that was struggling. So, we’d be sitting with a group of managers listening to them talk about their difficult issues. I’d find myself …
When it rains, it pours. Just ask Crisis at Carnival management team. In yet another blow to Carnival Cruise Line’s barely-standing reputation, a CDC report detailing the failure of the ship “Fascination” to meet cleanliness and food service standards is making the media rounds. Here’s a sample of what’s being said, from an ABC News …
Claiming ignorance is not good crisis management As a consumer, how much confidence would you lose in a company if they couldn’t tell you where they picked up 50,000 tons of meat? The Dutch suppliers being questioned in the latest horsemeat development may as well be saying, “hey, we’re either lying to you or horribly …
Often we don’t pursue our passion or dreams because we don’t think it’s possible or practical to achieve them. How many times have you heard some one squelch a dream or aspiration with the words, “That’s not very realistic”. When some one thought to put a computer on every desk, Tom Watson, then president of …
Figuring out what your people want can feel like an intricate puzzle especially when different employees require different things. However, there are basic things that most employees want from their boss. At a recent workshop, I asked people: “What makes a great boss – someone who can lead and motivate you”? Here’s what they said …
View things through your audience’s eyes and gain valuable crisis communications insights It’s become fairly accepted that, when found to be in the wrong, organizations should explain what happened, how they plan to set things right, and how they plan to prevent the same issue from occurring again. One critical factor that’s often missing, however, …
The notion of “scale” gets a great deal of attention in the social enterprise world. It seems to suggest fast growth from taking a successful model to expanded size, locations and social impact, all at warp speed. Social capital, business competitions, even funders often talk about scale as if it were the ultimate goal for …