Balanced Scorecard

Written by Max | Edited by Rory Hart

Last updated on Aug 18, 2023

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Assembled by Carter McNamara, MBA, PhD

The Balanced Scorecard is a performance management approach that focuses on various overall performance indicators, often including customer perspective, internal business processes, learning and growth, and financials, to monitor progress toward the organization’s strategic goals. Each major unit throughout the organization often establishes its own scorecard which, in turn, is integrated with the scorecards of other units to achieve the scorecard of the overall organization.

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Various Perspectives

Various Other Performance Programs and Movements

The following can be organizational improvement programs, depending
on how they’re used. (See Broad Overview of Various Programs and Movements (see Note #1 below.)

For the Category of Organizational Development:

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