Contributed by Deane Gradous, Twin Cities consultant
A written procedure is a step-by-step guide to direct the reader through a task.
Read this procedure all the way through before you begin to write.
Step 1. Provide a purpose statement (why this procedure).
Step 2. Provide an overview of the procedure.
Step 3. Identify prerequisite knowledge and skills, if any.
Step 4. Highlight any safety issues and other precautions.
Step 5. Add a list of equipment, supplies, or parts needed for the procedure.
Step 6. Define a logical sequence of steps and substeps, neither too large nor too small.
a. Use the imperative voice for clarity and economy of words.
b. Write to the level of the reader’s ability or a little below.
Define unfamiliar terms.
Step 7. Include hints and helps.
Step 8. Add illustrations, analogies, models, and anything that will aid understanding of the process and the end product.
Step 9. Pilot test your procedure.
Is it understandable, effective, and complete? Does it result in efficient and effective performance?
Step 10. Inform the reader of the performance standard to be applied when the procedure is a practiced skill.
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For the Category of Communications (Business Writing):
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