Personally, I have never liked icebreakers. Just ask anyone you know who doesn’t like them and you’ll probably find an introvert. That’s me, too, an introvert. I derive my energy from quiet time alone, but my job is as a trainer. Focusing on my job and others is different from focusing on myself. So, as …

Strong customer service creates valuable crisis management opportunities In an article from my most recent Crisis Manager newsletter, friend and reputation management consultant Jeff Chatterton wrote about the significance of customer service in crisis management and the negative results that quickly come from ignoring said customers. On the heels of that came a posting by …

Peter Block, author of Flawless Consulting, asserts that, as a consultant, you should not be contributing more than 50% of the effort in a consulting project. Your client should work the remainder. You should never be doing what your client can do in a project and client involvement in consulting projects. This is especially true …

How to Grow Your linkedin Network - From Zero to 23,000 in 18 Months – A Case Study

Career success does not happen just because one does good work. That is expected. To get ahead and stay ahead, you must excel. Here are three strategies to manage your competitive edge. 1. Become a Career Entrepreneur The business of career management is that—an independent business that you manage—even if you work for someone else. …

The following guidelines ensure the ethics management program is operated in a meaningful fashion: 1. Recognize that managing ethics is a process. Ethics is a matter of values and associated behaviors. Values are discerned through the process of ongoing reflection. Therefore, ethics programs may seem more process-oriented than most management practices. Managers tend to be …

Recognize the bad stuff too! How to make the good words even more meaningful for Reward and Recognition in your Call Centres A friend emailed me the other day and suggested that we could make our words even more meaningful by effectively dealing with issues and concerns. He said ‘Even if you deliver recognition perfectly, …

Do prepare your speakers with all the information you can about the conference, including theme, size and organizational expectations. Don’t let speakers assume it’s business as usual. Sometimes, those of us who speak or train need reminders that we shouldn’t assume too much either. I recently had the pleasure of speaking at a conference, and …

This blog post explores the use of detailed board minutes and the risks of inadvertent disclosure.

A recent survey conducted by SHRM indicated that human capital is one of the biggest challenges in the next ten years for business. Recruiting and retaining top talent should already be a number one priority of your talent management strategy; however, the challenge will be in adjusting the strategy to accommodate changes in the workforce.