Buffer’s Proactive Crisis Management Post-Hack Buffer, the popular social media sharing service beloved by power users and community managers, put on a clinic in crisis management after its service was hacked on October 26th. Shortly after some Buffer users began to see spam posts go out from Twitter and Facebook profiles connected to the service, …

It’s been my honor to have served as board president of two nonprofit organizations – a synagogue and a music society. I learned a lot during my terms with these organizations, but perhaps my most important lesson was the need to acknowledge people and express my personal appreciation of them, to them. That is something …

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It seems the Transportation Security Administration or TSA does not train its agents in any of the soft training skills. Is “nice” a dirty word? It is a four letter word, but come on! I’m not being insensitive. I know the TSA has had a rough time of it, especially recently when they lost one …

The incident demonstrates why Twitter is ideal for quickly spreading information to your stakeholders When your organization is in crisis, Twitter is now the go-to platform for disseminating information to a wide audience as rapidly as possible. Never was this more apparent than in the wake of the chaotic shooting at LAX airport, where a …

“Using Instagram, small business owners can instantly put a face to their businesses’ name—and watch their customer relationships and sales flourish as a result.”

Need for Flexible Approaches to Action Learning My hope is that Action Learning practitioners throughout the world will fully embrace the passion for discovery and active experimentation—the pillars on which our practice is built. Both are essential factors in adapting Action Learning to the evolving needs of our clients. My purpose as an Action Learning …

Shutdown Cripples CDC’s Ability to Assist With Salmonella Outbreak Well, that didn’t take long The first crisis to be directly impacted by the U.S. government’s shutdown reared its head this week in the form of a Salmonella outbreak that’s affecting at least 18 states thus far. Wired’s Maryn McKenna reports: While the government is shut …

Throughout a facilitated session, you use three parking boards to track important information: The "decisions list" identified decisions or recommendations made by the group during the session. The “issues list” included topics that need to be discussed later in the session or entirely outside the session. The "actions list" documented actions to be performed sometime after the completion of the session. At the end of the meeting, review all three parking boards, starting with the decisions list.

A Crisis Management Case Study: When Meals Go Bad USDA and meat industry ignoring massive warning signs A pilot program meant to more rapidly identify contamination in the plants which process the meat we eat on a daily basis has been an utter failure, yet still may be implemented as the USDA standard. The Washington …