Do companies care about the intent of one217;s actions, or just the results? While we think that our intentions should matter, if an unethical action takes place, do we really care why? Let me know what you would do in the following dilemma: Alternative #1 211; You are taking care of a chatty 3-year old. …

What can we learn from the announcement that Twitter will begin accepting advertising (besides the fact that this giant of social media finally thinks making money is a good idea)? We can surmise that Tweeting — or microblogging — is going to be around for a long time. However, the 144 characters that all Twitterers …

Research has shown that employers are unprepared strategically, unprotected legally, and underinsured with regard to tackling the growing phenomenon of stress in the workplace. Many simply do not understand its impact: they are either hoping it will just go away or paralysed with uncertainty as to how to handle it. One ill advised way of …

Too often, when Board members struggle with attendance, participation, or decision-making, they simplistically resort to a Board training session or undertake team building and training to address their problems. Those techniques seldom work to address those problems. Why Board Training Alone Seldom Restores Boards It is not uncommon that Board members want a “quick fix” to …

There are strong feelings that consulting, facilitating, coaching, and training are very different consultants217; roles. I believe that a good consultant should be able to use any of the roles for different purposes. Here are some guidelines for what roles to use and when. When You Might Resort to Facilitating Collaborative organizational consulting is about …

The word management means many different things to people. For example, it is sometimes conceptualized as a discipline, as is medicine or engineering. It is also commonly viewed as a set of specific, or not so specific, behaviors. And for many, management is the same thing as the role of manager, which is seen as a certain job level or classification.

In an effort to mitigate the risk of a bad hiring decision, companies can use multiple tools in their hiring strategy. One of those, background screening, can help identify if your candidate is included in the 56% of applicants that provide false information on their resume.

According to Chris Bruzzo, vice president of brand, content and online at Starbucks, “When people are searching on Starbucks, what we really want to show them is that something is happening at Starbucks right now, and Promoted Tweets will give us a chance to do that.”

In the previous post (Part 3), we covered questions 7-9 of the 15 questions to address in the “plan for a plan.” This post (Part 4) explains questions 10-12. 10. What Materials Will Be Needed? For example, think about: Materials (books about strategic planning, flipcharts, markers, etc.) Equipment (overhead projectors, flipchart stands, white boards, etc.) …

The first question you should ask yourself…How do you measure customer satisfaction? If you are measuring by the # of complaints you are or are not receiving, you are in trouble. Not everybody bothers to take the time to tell you about his/her horrible experience. If you are asking your customers if they are satisfied, …