Crisis Communications: Avoiding the Biggest Mistakes Part 1 All organizations are vulnerable to crises. You can217;t serve any population without being subjected to situations involving lawsuits, accusations of impropriety, sudden changes in ownership or management, and other volatile situations on which your stakeholders — and the media that serves them — often focus. The cheapest …

Watch the following situation occur in conversations among consultants. Many consultants place extreme value on people’s feelings, beliefs and perceptions. That’s their natural “lens” on organizations. Many of them are from fields of psychology, human resources and coaching. In my experience, they often conclude their clients have problems primarily with, for example, interpersonal conflicts, emotional …

(This post has been moved to https://management.org/trng_dev/evaluate/evaluate.htm#roi.)

In the previous post (Part 2), we covered questions 4-6 of the 15 questions to address in the 220;plan for a plan.221; This post explains questions 7-9. 7. What’s Your Schedule for Developing the Plan? Too many organizations do planning by gathering planners into one retreat where they tweak wording on the mission statement and …

consider using Twitter as a tool for engaging them. TJ McCue, Founder of Sales Rescue Team, offers case studies on web traffic conversion using Twitter. Companies such as Etsy, JetBlue, NakedPizza, Pepsi, and Levi’s are role models for smaller businesses by using Microblogging to actually close sales.

With 15 years in public relations, occasionally it helps to stop and ask, “Why did I get into this profession?” Before answering that, a bit of pre-PR background. I was on the other side of the desk in the world of journalism before making a career change. Specifically, pop culture — music, comedy, the occasional …

Meetings can take up a large portion of anyone217;s working day and for many of us, demands on time in the office are already high. So in an ideal world every meeting should count, with specific objectives and results making the time invested worthwhile. All too often though, meetings 211; even during and afterwards 211; …

What217;s the difference between a code of conduct and a rulebook? A rulebook certainly sets outer parameters as what is unacceptable behavior. However, since most behavior is within those legal parameters, does (and should) a code of conduct dictate how employees should in fact conduct themselves at work? Imagine if a supervisor asks an employee …

Welcome to Crisis Management in the 21st Century and to Internet: The Ultimate Medium. A cross between tabloid journalism and a gladiator competition, between Pollyanna and Pandora, where minds meet and merge, clash and clamor, and where you can get more of anything you want than was EVER available at Alice217;s Restaurant. The Internet has …

In my travels around the country providing workshops on the topic of working spiritually, I217;ve found consistently that people are looking for ways to have their work make a difference and to feel energized in a richer way in their work. I want to explore here a few ways that you might examine spirituality in …