In my travels around the country providing workshops on the topic of working spiritually, I217;ve found consistently that people are looking for ways to have their work make a difference and to feel energized in a richer way in their work. I want to explore here a few ways that you might examine spirituality in …

Welcome to the new Customer Service discussion: Servicing a customer is a part of every purchase and interaction with internal and external contacts. It can last a few seconds up to hours. So if we all do it and experience it everyday in almost everything we do, why isn’t good customer service the norm? We …

Navigating the Different Stages of Crisis What do September 11, Enron, and the news about sexual molestation by Catholic priests have in common? They were all that I217;ve previously termed 220;creeping crises,221; vulnerabilities, bombs (literally and figuratively) waiting to explode. There were people 212; the American intelligence community, some employees of Enron, and Church leaders, …

In Part 1, we reviewed the first 3 of the 15 questions that should be addressed during the 220;plan for a plan221; phase of strategic planning. In this Part 2, we review questions 4-6. 4. What is the Scope of Our Plan? It’s not uncommon for leaders to believe that a long-term plan will somehow …

Evaluation 211; not everyone217;s favorite topic but it is a necessary 220;evil221; especially if we as trainers are running our programs like a business. What do I mean by this? Well with this lovely economic environment we are currently in, we all know that soft-skills training departments are the first to make cuts or lay …

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Does the Pope have an in-house public relations team, or is the Vatican getting expensive, or pro bono, outside counsel to handle the latest, growing scandal over the actions — and an alleged cover-up by pre-pope Ratzinger, then a Cardinal, The Vatican217;s Public Relation blunders include Hell217;s 10th Circle? others — of one particularly notorious …

Current competency models in the field of Human Resources (HR) share common themes. Among them is the necessity of the HR professional to serve as a credible activist.

My clients, and my kids, have been told that there are four ways that they can be perceived as lying: Dishonesty by commission 212; literally saying black is white. Dishonesty by omission 212; leaving important information out of your communications. Dishonesty by understatement for the purpose of obfuscating the truth. Dishonesty by overstatement for the …

In Christine’s video, you’ll learn how they make user reviews more relevant and how they integrate customer support using Twitter. Learn how they utilize other key tactics: Customers can share their experience with a ‘Publish to Facebook’ option after submitting their e-file Facebook news feeds for 30% higher conversion than advertising Creating community in which customers help each other