This is the first short educational video I’ve created on YouTube. I apparently spoke a bit too quickly and one word was omitted at the beginning, but otherwise I hope you find it to be an interesting introduction to this crisis management subject! http://www.youtube.com/watch?v=aVar3MZbpaU ——————————- For more resources, see the Free Management Library topic: Crisis …

The grant making process is highly subjective. The vast majority of private foundations are family foundations that show up in the research resources, but that select their grantees on the basis of personal preferences. Most do not even accept proposals. Their grants are akin to individual donations, and the fact that they are grants at …

Development is hard pressed to interface with operations. Yet it is extremely important that this interface be workable because developments are not relevant until they find their way into operations. This is the “reason for being” of development; to have new systems and adaptive processes and structures integrated, in the long run, to foster organizational …

So far this year I’ve spent more hours than I care to remember trying to calm the nerves of fraught conference organisers. Often days before the event has even started. The other day I spent the afternoon on the set of a live TV show. With just two hours to air the production team managed …

How many of you work in a CYA environment? I’m guessing many of you are nodding yes. Well – it all depends on perspective. What if CYA didn’t mean ‘Cover Your Ass’ but rather ‘Choose Your Attitude’. How different would your workplace be if people really got it that they alone are responsible for how …

My coaching clients often ask, what is the difference with working with an internal coach (an employee) or an external coach (an independent contractor)? Here are a couple considerations to keep in mind as you make the decision to hire a coach. 1. Clients tend to talk more freely with an external coach than with …

I have been having an ongoing discussion with a global company that has been having big issues in delivering its major customer projects. They are looking to develop a strategy for provision of real project managers / and or professional project management expertise to help. In doing this, they are having an important debate: Should …

The British Financial Reporting Council has just released an updated version of the corporate governance code. The new Code recommends “in the interests of greater accountability”, that all directors of FTSE 350 companies shoulder-elected by the shareholders each year at the AGM. As with all other provisions of the Code, companies are free to explain …

Looking for additional ways to get exposure for what you do? Consider writing op-ed pieces or opinion or editorial essays — commonly known as an Op-Ed piece. Most business sections of the daily and weekly papers have such a space and welcome contributors who know what they are talking about. The trick is to provide …

We’ve learned that by focusing our message on only one aspect of our product, people are much more likely to listen to the rest of the message. Conversions have increased and the new customers that have come in the door under our new message seem to be much better customers.