It’s one thing to believe in the Divine and it’s another thing to believe in the guidance that the Divine is giving you. According to the authors of the book A Spiritual Audit of Corporate America, almost everyone who was interviewed believed in a higher power or God. However, when it came to feeling the …

WHEN OPERATIONS DELIVERS WHAT MARKETING MEASSAGES CLAIM, COMPANIES WIN. Marketers need to stay in close contact with Customer Service and customers’ communications. It is the only true barometer of a company’s success with customers.

In a previous ASK HR post, I addressed the question of fully completing the employment application. A recent article in Wall Street Journal discussed eight blunders made by job seekers. The list included:

Outstanding Customer Service – A Call Out to Leadership Think about it. How hard can it be to provide outstanding customer service to your customers? It isn’t hard at all…When you make it a priority. The foundation of good service begins with the Leadership of the company. Company leadership is responsible for ensuring the company …

This Blog is by Kathie Allen, CPCC, ACC – Guest Writer Recently I was coaching a client who was overwhelmed with work and wholeheartedly believed that “quitters never win.” I asked her/him, “What are some valid reasons why someone would quit any of the work s/he is doing?” “Well,” s/he said, “if you aren’t any …

As BP continues to be in the spotlight, with every business practice being scrutinized, we can learn some lessons on how ethical companies balance safety and costs. Ethical Culture There is nothing inherently “ethical” about balancing safety and costs. Few programs, even government projects, can reduce safety risks down to zero. The key factor is …

“When we know the facts about people, we know what they are. When we know their stories, we know who they are.” John Quincy Adams Leadership, Systems, and Stories One of the most powerful ways to understand your leadership, and the reasons you behave and lead as you do, is to understand your systemic story. …

This blog was written by guest writer Andy Horsnell. While working for a nonprofit capacity building service, I had occasion to put together an “Executive Director Boot Camp” that would help EDs identify and begin addressing issues that were critical for their on-the-job effectiveness. Early in the development of this project, I almost had myself …

Maybe BMW should try selling ketchup or mayonnaise. It's not as ridiculous as it sounds: according to a study in the Journal of Consumer Psychology, recession-wracked shoppers are eager to embrace luxury brand names over a wide range of product categories, including those with little logical connection to the brand's core item.

As I work with my coaching clients, I realize that most people do not routinely reflect or evaluate their progress – unless it is performance review time. I created this simple feedback tool called The 5 Minute Weekly Review to provide a structure for insight, learning and improving performance. The 5 Minute Weekly Review What …