Too often, when Board members struggle with attendance, participation, or decision-making, they simplistically resort to a Board training session or undertake team building and training to address their problems. Those techniques seldom work to address those problems. Why Board Training Alone Seldom Restores Boards It is not uncommon that Board members want a “quick fix” to …

There are strong feelings that consulting, facilitating, coaching, and training are very different consultants’ roles. I believe that a good consultant should be able to use any of the roles for different purposes. Here are some guidelines for what roles to use and when. When You Might Resort to Facilitating Collaborative organizational consulting is about …

The word management means many different things to people. For example, it is sometimes conceptualized as a discipline, as is medicine or engineering. It is also commonly viewed as a set of specific, or not so specific, behaviors. And for many, management is the same thing as the role of manager, which is seen as a certain job level or classification.

In an effort to mitigate the risk of a bad hiring decision, companies can use multiple tools in their hiring strategy. One of those, background screening, can help identify if your candidate is included in the 56% of applicants that provide false information on their resume.

[The following is an excerpt from my newly published Keeping the Wolves at Bay – Media Training.] I would love to be able to tell you that with regards to media interview skills, ‘practice makes perfect,’ but that would be disingenuous, a fancy way of saying it would be a lie. No amount of practice …

Effective communication is essential during times of crisis to reduce the negative effects on people, organizations, and communities. However, without sufficient preparation and execution, even the best-intentioned communication attempts might fail. Here are five more pieces of advice on how to avoid crisis communication mistakes in this response, which can help people and organizations deal …

So many non-profit organizations are hiring Directors of Development without really knowing/understanding what “development” is supposed to be about and how the role of the Director of Development is supposed to function. For many organizations, the Director of Development is the person hired to write the grant proposals, create relationships with corporations, or create/run the …

In the previous post (Part 3), we covered questions 7-9 of the 15 questions to address in the “plan for a plan.” This post (Part 4) explains questions 10-12. 10. What Materials Will Be Needed? For example, think about: Materials (books about strategic planning, flipcharts, markers, etc.) Equipment (overhead projectors, flipchart stands, white boards, etc.) …

I usually start my workshops by asking people why they are interested in the topic of spirituality and work, and have them say what kind of work they do. One woman said she was a bus driver as well as a Reiki Master. When I asked her about that unusual combination she said it was …

The first question you should ask yourself…How do you measure customer satisfaction? If you are measuring by the # of complaints you are or are not receiving, you are in trouble. Not everybody bothers to take the time to tell you about his/her horrible experience. If you are asking your customers if they are satisfied, …