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H is for Happiness

What perfect timing it is for me to write this blog entry on happiness. I just came back tonight from an event for women alumni sponsored by the university I attended for both my undergraduate and graduate degree – the University of St. Thomas in Minnesota – and met one of the author’s of the …

Coaching Tip – The Power of Metaphors

Metaphors are powerful tools for your coach’s toolbox. A metaphor is defined as a figure of speech in which an implied comparison is made between two unlike things that actually have something in common. With few words, metaphors instantly convey a picture which captures the essence of what is being said. They are particularly effective …

Validate Parking? Easy. Validating Your Work Life with Good Communications…..???

They had been together for more than 12 years. Clients loved their work. Everybody on the 30+-person staff toiled really hard every day. Even though there were a couple of annual parties to spread goodwill and share the love, something was missing…..Validation. If the above scenario sounds like your workplace, take heed. The above company …

Honorary Board Members – The Truth and The Consequences

Many nonprofit organizations boast lists of honorary trustees, board members, and/or directors. And the vast majority of those named individuals are “there” in name only. The question that must be asked is how does that benefit the NPO. There are two basic reasons why a person gets the “honorary” title. S/he may have been of …

The Power of the Lowly Expense Report

The speed of the announced departure of Hewlett Packard CEO Mark Hurd was in and of itself newsworthy. At first blush it would seem that an action by a leader to warrant such fast response from a board must be quite nefarious; if not fraud, then at least a juicy sex scandal. Instead, as was …

Are you concerned with employee retention?

According to a recent survey conducted by Kelton Research, The Cornerstone OnDemand “Employee Attitude Survey”, you may not be alone. The survey reveals a look at the perceptions employees currently have about their workplace. If we were to use the survey as a scorecard, then we would see that many organizations are failing in some very critical retention areas. Using the familiar grading scale of where a 70% get you a C, let’s take a look at the areas with a failing grade.

Popular on Twitter? So What?

HP’s Social Computer Lab has produced some interesting research reported by Tom Foremski on ZDNET which debunks that idea that if you’re popular on Twitter, you’re also automatically influential. The study found that: – Most Twitter users are passive, they do not re-Tweet. – There is a difference between popularity and influence. High numbers of …

8 Social Media Tips Marketers Can Learn From Dave Matthews Band Lyrics

“Hello again, it’s been too long, too long too long, hello again.” According to a recent study, individuals are exposed to roughly 13,000 marketing messages a day and on Twitter, alone, there are over 50 million discussions (tweets) a day. Social media requires a consistent presence so before launching a campaign, make sure you have the resources to maintain an active profile.

Empowered Employees for an Unequivocal Customer Experience

Whether you are part of a small or a large organization, you have the same challenge of finding the right people to be the face and voice of your company. It is likely these front-line people are the only contacts with whom your customers and clients interface when buying or using your products and services. …