[This is a guest blog from “Managing Outcomes,” published by Tony Jaques, Director of Issue Outcomes Pty Ltd, for people who work in issue and crisis management and strive for planned, positive outcomes. You can subscribe to his newsletter at www.issueoutcomes.com.au] Every manager who has ever wanted to beat up on an ill-informed or aggressive …

Planning for Disasters: Scenario of Oil Spill In preparing for battle I have always found that plans are useless, but planning is indispensable. Dwight D. Eisenhower One of the ironies of the recent oil spill debacle in the Gulf of Mexico is that it is the oil industry that is most often credited with devising …

Cast a wide net. No, not fishing advice, or an Internet command. If you feel you have exhausted your outreach to conventional reporters, editors, producers and assignment desk people, despair not in your quest for coverage. Consider the freelance writer or producer. They’re out there, and they are more in demand now than ever before …

It’s one thing to believe in the Divine and it’s another thing to believe in the guidance that the Divine is giving you. According to the authors of the book A Spiritual Audit of Corporate America, almost everyone who was interviewed believed in a higher power or God. However, when it came to feeling the …

WHEN OPERATIONS DELIVERS WHAT MARKETING MEASSAGES CLAIM, COMPANIES WIN. Marketers need to stay in close contact with Customer Service and customers’ communications. It is the only true barometer of a company’s success with customers.

In a previous ASK HR post, I addressed the question of fully completing the employment application. A recent article in Wall Street Journal discussed eight blunders made by job seekers. The list included:

Outstanding Customer Service – A Call Out to Leadership Think about it. How hard can it be to provide outstanding customer service to your customers? It isn’t hard at all…When you make it a priority. The foundation of good service begins with the Leadership of the company. Company leadership is responsible for ensuring the company …

This Blog is by Kathie Allen, CPCC, ACC – Guest Writer Recently I was coaching a client who was overwhelmed with work and wholeheartedly believed that “quitters never win.” I asked her/him, “What are some valid reasons why someone would quit any of the work s/he is doing?” “Well,” s/he said, “if you aren’t any …

“When we know the facts about people, we know what they are. When we know their stories, we know who they are.” John Quincy Adams Leadership, Systems, and Stories One of the most powerful ways to understand your leadership, and the reasons you behave and lead as you do, is to understand your systemic story. …

This blog was written by guest writer Andy Horsnell. While working for a nonprofit capacity building service, I had occasion to put together an “Executive Director Boot Camp” that would help EDs identify and begin addressing issues that were critical for their on-the-job effectiveness. Early in the development of this project, I almost had myself …