In our world of customer service, it is our mission to keep customers. “It is a privilege to serve you”, that is what the Banker told me today when I called for information regarding refinancing. Do your employees believe that serving your clients is a privilege? Do your clients feel like they are appreciated? Nowadays …

Travel budgets slashed, bonuses unlikely and the prospect of redundancies. Now is probably not the time to ask for cash to fund the annual team building day but it might be the precisely the right time for some team development. The phrase team building has risen in prominence in recent years as employers realised the …

Raising money from wealthy people is not the same as asking buddies at work to kick in a few bucks or selling cookies. The size of the gifts expected in those cases is rather small and not a lot of cultivation goes into the process. People who are major gift prospects have (more than likely) …

Does this sound familiar? You’ve spent the last several years working hard but never seem to get ahead. You’ve avoided the corporate ax, all right. You’ve seen others come and go and, at times, you’re grateful just to have a job. But there are some moments when you cannot help but admit that you feel …

there will be times when you will not be the most popular person in the room …… Much of the lot of the project manager is concerned with dealing with issues; that may mean bringing attention to issues, their source, impact and resolution to the table for the project team, sponsors and executives to resolve. …

When was the last time you practiced random acts of kindness at your workplace? This could be a fun way for you to spread your spirit and show kindness. You can spread your kindness a variety of ways – a kind act of service, a kind word of encouragement or a kind thought that you …

Every business needs to distill their message down to an effective core marketing message that each employee can deliver comfortably at a cocktail party, and becomes the foundational message in company literature, videos; essentially, all advertising or promotion.

A rogue Twitter user is making waves in South Africa by posting alerts about speed traps set by police. The user, who posts under the name @PigSpotter, has angered local authorities so much that they have charged the person responsible with “defamation, impairing the dignity of another person and ‘defeating the ends of justice.'” CNN …

How can you ramp up quickly and start getting results? There are few career moments as exciting, and these days as perilous, as being promoted from an individual contributor to a manager. Here are seven career tactics with quotes from professional who have successfully moved into management. 1. Begin your transition before you start the …

In his last post, Steve Wolinski amplified the conversation I started this month on women and leadership. He ended his blog entry with an assertion based on recent research that shows while more and more women have reached the ranks of middle management, still woefully few of us are represented at the top. His conclusion …