Tell the whole story, or suffer the consequences There’s nothing the media loves to expose more than a cover-up. Any hint of things being less than kosher in the aftermath of a crisis will result in heightened scrutiny, and if there’s anything being hidden then someone out there will dig until it comes out. What …

Complexity and Clarity in Balance for Effective Leadership A number of years ago I was called by a client because “things are falling through the cracks.” Suspicious that the issue was systemic (rather than technical or due to poor performance), a systems analysis was performed. The world today is so interconnected and interdependent that leaders …

At the heart of every Quality Improvement Initiative lays selecting business solutions to a problem. However blatantly obvious this sounds, business improvement practitioners will be the first to admit the process of selecting, applying, and measuring the impact of solutions can be a daunting task itself. You don’t always get the luxury of selecting a …

The intent in this blog entry is to a) share some thoughts on the vital importance of feedback as it relates to leadership and b) discuss a few or the more common methods used for gathering, interpreting, and sharing feedback.

Although we could be seen as going off the training and development reservation on this one, once you read the entire article, you’ll agree we are actually too close to the subject not to bring it up. This blog is probably the most direct way of saying I think training, public speaking, and acting are …

Privacy is a concern for all of us, especially if your business is starting to ramp up its social media marketing as an important component of a comprehensive marketing strategy.

“Your #1 priority must be to launch and grow a business called Me, Inc.” That’s according to Tom Peters, leadership author and consultant, who encourages everyone to see themselves as self-employed, even if they work for someone. Therefore in this world of downsizing, right sizing, restructuring and mergers, you need to be focused on managing …

Now that you have created your team presentation and prepared it thoroughly, it is “game on.” Time to deliver the presentation with power, punch, and professionalism. These 10 tips will take you from “good enough” to “best of show.” Take your marks. Decide where each person will stand during the presentation so it is easy …

Leaders must step up during a crisis Too often leaders are paralyzed during the crucial beginning stages of crises. When things start to heat up it’s important to keep control, or things can quickly get out of hand. In an article for the Harvard Business Review, leadership expert John Baldoni gave his advice for those …

As we approach Valentine’s Day I couldn’t resist the urge to write about working from the heart. I like the teachings of the Eight Fold Path in Buddhism as a roadmap for working with a pure heart. In the Buddha’s sermon on how to eliminate suffering and achieve self-realization, he outlined eight ways to bring …