A few weeks ago I had the privilege of listening to Deepak Chopra speak in person at an inspiring minds series held just outside of Minneapolis. While he was speaking one of the things that really struck me was how brilliant his mind is. He’s one of those few people who are the leading edge …

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Today we don’t use the phone just for conversations or to set up meetings; we use it to have the meetings. Has the art of the telephone been lost? Or do we just take it for granted? Here is a checklist of best practices and a few no-nos to keep in mind next time you are doing business over the phone.

Do you put off dealing with employee performance problems? Many managers struggle with their reluctance to deal with an employee regarding poor performance or inappropriate behavior. Here are some concerns I’ve heard: “I don’t want to rock the boat, especially when the employee is performing the function even if not up to expectations.” “Correcting an …

Often combined, often confused, often misused is the best way to describe the relationship between Management and Leadership. Here is the problem for trainers: they aren’t the same thing. Training one is teaching nuts and bolts to a mechanic. One is more mechanic than engineer. Ask yourself if it is better to have one leader …

What’s the best way to find out about a career? Talk with those who do the work. In workshops, I ask people how did they get into the work they’re doing today. Some said: I just fell into it; I knew a company was hiring and thought it would be cool to work there; I …

Turbulence describes the business environment over the last 25 years, and there is no sign of it letting up. This means that leaders for the foreseeable future will be surrounded by our old friend VUCA – volatility, uncertainty, complexity, and ambiguity. Turning this into an opportunity to adapt requires that we ask the right questions. …

Part One: Planning For Organizational Survival Non-profit organizations (NPOs) exist to provide services that would not otherwise be available to many in the community. Too many NPOs fail to survive, however, because the people responsible for their creation aren’t fully aware of what it takes to effectively provide for the needs of the community. Non-profits …

A crisis communications success story From late December 2010 to early January 2011, massive flooding occurred throughout Queensland, Australia. The crisis tested the mettle of first responders and government agencies alike, and also, as in most recent disasters, highlighted the importance and effectiveness of technology and social media in crisis management. In an article for …

Staying Sane When Leading Others: Summary Principles Everyone in management has gone through the transition from individual contributor to manager. Each person finds his/her own way to “survive.” The following guidelines will help you to keep your perspective and your health. 1. Monitor your work hours. The first visible, undeniable sign that things are out …