Citibank – A Grimm Fairy Tale by Jonathan Bernstein Once upon a time there were two young bankers. We shall call them Mut and Geoff. Mut and Geoff were employed by — yea, verily — a bank. We shall call it Citibank. They worked in the towne of Pasadena, in the shire of Los Angeles. …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
[Editor’s note: We’re pleased to bring you this description of the Digital Media Law Project, written by Jeff Hermes, its director. We’re sure you’ll see the relevance to the field of crisis management.] Providing Legal Resources to Online Journalism Although some sectors of the journalism industry have recently shown signs of recovery, the future of …
Quality response is key The surging popularity of social reviews by customers, along with the increasing heed they are paid by those seeking to hire a contractor or make a purchase, makes responding to and resolving complaints a major priority. Many will be rational, some will be pure emotional venting, and yes, there will be …
Get it right, or the world will hear When passengers aboard a Middle East Airlines flight discovered that not only did their plane have no air conditioning in the scorching heat, but was also full of broken tables, malfunctioning entertainment systems, and safety booklets stuck together with chewing gum, the logical first step was to …
Tip #3: Use trained interviewers who are able to build rapport Effective interviewing is both an art and a science and takes training and lots of practice! As I mentioned in my previous post, interviewers need to think quickly on their feet. This is important because they need to “go with the flow” so it …
[Editor’s note: Today we bring you a special guest post by our multi-cultural colleague, Carlos Victor Costa, that takes a hard look at the Spanish royal family’s most recent crisis] Crisis Management During Hard Times: Lessons from the King and the Elephants Once upon a time there was a very happy Kingdom with a much …
Many nonprofits just don’t communicate why they are worthy of a donor’s gift very well. Your strategic plan should help you identify your strengths and opportunities. The planning exercises will help you frame stronger key messages. Having fundraising be an issue to be addressed in your strategic planning will make sure that communications about your mission, goals and specific plans are a key output item from your plan.
