Practice makes perfect Police forces the world over are embracing the importance of communication for crisis management, reputation management, and community building. Here’s one example, out of far-off Trinidad & Tobago, from a Guardian Media article: Senior officials of the Police Service embarked on an intensive three-day training workshop yesterday on how to communicate better …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
A positive reputation is a powerful crisis management tool The best reputation repair plan starts before a crisis occurs (but keep reading even if that ship has already sailed!). Be where your customers are, with an established presence that give people a reason to trust you. This might mean regular updates to a blog, Facebook, …
Just because a crisis isn’t in the news, doesn’t mean it’s gone for good Don’t shelve that bird flu crisis plan just yet. In case anyone had assumed this threat was completely gone simply because it vanished from mainstream media coverage,the disease has actually killed two people this year in China, and another large outbreak …
This question has nagged me for a while. It emerged to the forefront as I recently considered the most efficient way to carry out my responsibilities, spurred on by the 20-80 rule: 80% of our outcomes come from 20% of our efforts. So how do you evaluate on a budget? Should you do-it-yourself (DIY) or …
Support social enterprise by eating or shopping at one!
What does your Siri history say about you? How would you feel if we told you that the phone a great deal of your employees are carting around has transmitted data listing every new place they’ve visited in the past several months? Oh, and it’s also copied every entry in their contact list and every …
Quick slip leads to national causing a crisis Sandwich specialist Arby’s is the latest to join the long list of fast food organizations to have served up various body parts to customers. By literally serving a 14-year-old a piece of an employee’s finger in a roast beef sandwich, one Michigan-area Arby’s kicked off a national …
