[Editors’ Note: We’re pleased to bring you this guest blog post by Bernstein Crisis Management contractor Chris Syme, excerpted from her new book.] Keep your ear to the ground, and catch crises early One of the best ways to avert a listening for a crisis is to see one coming and be proactive. Savvy crisis …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
Newly surfaced photos bring reputation damage More damaging photographs of U.S. soliders surfaced last week, hot on the heels of the controversial Marine “SS” flag picture crisis. This time, the photos depicted soldiers in what they apparently thought were comedic poses with dead Afgan insurgents. How did the public come to see these pictures at …
Wasteful spending wrecks Philly Councilman’s rep Philidelphia Councilman Jim Kenney doesn’t know how to Tweet. Not only that, but his PR guy, Martin O’Rourke, who collects $30,000 of taxpayer money every year to handle communications for Kenney, doesn’t either. Logic should direct these two towards taking a few of those bucks and hustling to the …
Marc Lane, arguably the most prolific writer in the social enterprise sector, last year wrote another one of his useful books, entitled: Social Enterprise: Empowering Mission-Drive Entrepreneurs. It’s a good book to glance through, and even more important, to have nearby on your bookshelf for when you have a legal question about social enterprise. For …
Editorial by Jonathan Bernstein Does being the chief resident of the White House erode your public speaking ability? Is it time to find some new speech writers? Are you making so many speaking mistakes that they become trends noticeable not just back home, but even by a DANISH TV station? Yes, yes and YES, Mr. …
Interviews are a way to collect useful data for program evaluation. They provide qualitative data, which is more text-based–for example quotes, stories, and descriptions– versus the quantitative or numbers-based data that written surveys (also known as questionnaires) provide. I recently interviewed people for a program evaluation and gained a new and fresh appreciation for the …
Convince the audience that you’re right Wimpy words modify or water down your conviction and in the end your position. When you pepper a conversation with “hopefully,” “perhaps,” “I feel,” “kind of” and “sort of,” the message you convey is a lack of confidence. Use power words such as “I’m confident that,” “my track record …
