If no harm is being done, why create PR risk through legal threats? Ferrero, the company that makes hazelnut-based sweet spread Nutella, nearly blew a free PR opportunity when its lawyers went after the six-year-old unofficial “World Nutella Day” celebration. The event’s founder, Sara Rosso, informed World Nutella Day’s 40,000+ Facebook fans that she had …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
Negativity is a slippery slope, a form of failed crisis management. Just last week, we discussed how pro golfer Sergio Garcia’s complaints about Tiger Woods left him labeled as a whiner by both traditional and social media. Apparently, Garcia didn’t have enough negative attention, or PR training sessions, because this week his behavior took a …
What would your advice be in this ugly situation? Toronto Mayor Rob Ford is in serious trouble after two separate media outlets were shown video of him (allegedly) smoking crack cocaine with a pair of drug dealers. The Toronto Star published an account of the video, written by the reporters who viewed it, Robyn Doolittle …
Revelation of decades-long data access for reporters creates reputation crisis While Bloomberg‘s data terminals, which serve up volumes of intricately detailed financial information to Wall Street pros on a daily basis, have enjoyed a reputation as must-have tools, a privacy breach scandal has landed the company in a threatening crisis. Last week, it was revealed …
Drive-by Download Hacks: Risk and Crisis Management Were you aware of this sneaky way your system can be infected? Rarely a week goes by now that we don’t hear of a new cyber attack as hackers’ approaches become bolder and more sophisticated. Early this month, a U.S. Department of Labor page that shares information on …
I’ve been wondering lately: is it always a good thing for social enterprises and related organizations to receive preferential treatment, in the form of public or philanthropy subsidies and other forms of preferential treatment?
Evaluation experts often define evaluation as a systematic endeavor. Recently I have been considering what this really means. How do we carry out a more systematic evaluation? How do we translate this into practice? Aim for Consistency Aim for consistency in data collection efforts. Data should be collected the same way every time. How can …
