Going risqué can quickly create a need for crisis management The world of advertising gives us quite a bit of fodder, probably because those in the biz are constantly trying to draw a reaction from the public. The danger there is that it’s quite easy to go too far, putting a company’s reputation at risk. …
Professional Development/
Organization Development
Frequently Asked Questions About Peer Coaching Groups
Peer Coaching Groups: Your FAQs Answered We assume that you have already read the information on the page Start a Virtual Support Group to Help With Stresses of COVID-19. The information on that page would answer all of the typical questions about planning and operating a support group. However, the following questions still tend to …
Cellular phones are pushed as a premiere crisis management tool, but will yours have service when you need it most? These days, a good portion of the population has no land line at all, and runs their calls (and much of their internet use) entirely through cellular. Problem is, when disasters strike, cell service isn’t …
New, FREE disaster crisis management resource If the disasters of recent years have taught us anything, it’s that trained volunteers have the power to make a massive difference in the lives of those affected. To that point, DisasterReady.org has been established by the Cornerstone OnDemand Foundation to “increase the preparedness and effectiveness of humanitarian aid …
I was intrigued and inspired this morning by the following, which the Social Enterprise Alliance posted yesterday on the npEnterprise Forum: Eric Dawson, an Ashoka fellow and the CEO of Peace First, recently wrote a beautiful piece for Social Enterprise Alliance. It’s about working for social change that we may never see happen in our …
Take these steps and make every employee a crisis management asset Sure, your employees are hired to fill specific roles, but anyone who’s been in the middle of a crisis situation knows that a whole new set of responsibilities pops up, whether you’re ready or not. BCM president Jonathan Bernstein was recently interviewed for a …
Managing Disappointments: Effective Crisis Communication Failing to live up to stakeholder expectations is one of the quickest routes to reputation damage. Compounding this is the fact that sensation sells, meaning reporters, reviewers, and bloggers are happy to crank up the drama in order to draw more readers. Just take a look at this quote, from …
Proving you’ve changed is a key goal of crisis management for reputation damage When your brand’s been in hot water repeatedly, simply talking about the changes you’re making isn’t enough. For instance, is anyone out there rushing to hop on a Carnival cruise right now? We sure aren’t! The company hasn’t been able to get …
