Many, many issues should be carefully considered when exploring the best social media policies for your unique organization, its culture and goals.

As a speech coach and trainer, I talk about knowing your audience, knowing your subject and knowing yourself. Audience feedback is very important, but I think my colleague, Vasco Gaspar, who writes on Communicating Effectively in My Bright Child, is right in that not everyone listens as well as they should; and that includes the …

How do you supervise people who are more experienced than you? Many years ago I coached Kevin, a young manager who had just taken the reins of the facilities department of a major university. At his first staff meeting, with his much senior supervisors, he said: “As your manager, I’m here to help you be …

One huge secret behind sales growth is offering a product or service that speaks to the customers – that fulfils an important customer need. Selling may not be the issue. Rather, as a business coach, I often need to point out that the sales issue may be the value proposition for customers. According to an …

Think hard work is all you need for career success? Jeffrey Pfeffer, at Stanford University Graduate School of Business disagrees. In his latest book, Power: Why Some People Have It and Others Don’t, he argues that what you need to succeed in the workplace is, above all, power. He was asked in an interview with …

What does an actor have to teach an attorney? Acting, improvisation, communicating, moving on stage. Sounds like an acting class. Don’t be surprised. It is. Most of us would agree a lawyer’s education is mostly about the law; but the practical application of law requires research, practice, experience and some knowledge of speech and acting …

Passionate Interaction: Key to Effective Training As a way of introducing myself to the Training and Development world, I’ve included the bio below. While a variety of skill sets take us in many directions, my strength has been as a passionate communicator. I apply my social psychology background and my verbal skills to my “day” …

Are you learning new shots or skills every single day? Jack Nicklaus was asked if there are really talented golfers who never make it. “Oh, hundreds of them”, he replied. “A lot of people out there are more talented than I am and yet, through the years, I’ve passed them by. That’s because I never …

This post is a little different folks, it’s about searching for a position as a training designer, or training specialist. It’s my personal journey in the search for said position. I have been looking for a career position for almost 18 months. I started in January, 2009 one semester prior to graduating with my Masters …

Do the philosophies and core concepts of historic Thought Leaders in the Marketing and Advertising industries transfer to Web 2.0 and social media? In the case of Raymond Rubicam...