Is your great idea actually a great idea? Feasibility testing is how you find out. Start with your goals. Sure, everybody wants to make a million dollars. But how will you define success? Finish this sentence: I will consider this business successful if after three years, at a minimum, it ______. List just two or …

I live in the Kansas Flint Hills. It’s ranch land, no more than 4 people per square mile. (No surprise, then, that I do most of my coaching by telephone.) But we are a community. And we have no shortage of issues requiring leadership. Leadership is not the same as Authority. As we blog about …

Everything in coaching hinges on listening – it is the key to the coaching session. Listening is also essential for personal and professional success. Even though we know listening is important – active listening is not always a common practice. Active listening shows respect and that you desire to learn and understand the speaker. Here …

Purpose of this Customer Service Blog This blog helps you improve your customer service by providing articles, opinions, commentary and many related resources. The blog is for a general audience, including beginners and those advanced in customer service. The benefits of strong customer service are many, including that it ensures: Clear understanding of your customer’s …

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I’m David Gebler and I’m the host of this blog. You can read more about me next to my picture in the sidebar. This blog will be about various aspects of business ethics, will focus especially on practical tips and tools, and will include posts from guest writers. You can learn more about this blog …