Is the learning process is valued in our organization? What constitutes a learning environment? How do we know whether or not our efforts to learn are valued in our company? Some corporations such as Steel Case in Grand Rapids, Michigan make the value on learning obvious, they have a large learning department at their headquarters …

The center of the flower provides an offering of nectar for the bees to use. This nectar gives life to other plants. Similarly, we make contributions to the well being of others and the world at large through our service. When we work spiritually we provide our gifts as an offering so that we make …

If I think about “Leader” as a job description I get confused. How can anyone “Lead” all the time? How exhausting! A sure recipe for failure! An invitation to the dread-disease BURNOUT. Don’t you at least need to “manage” your own schedule? What about “Management” as the complete and total sum of what you do …

Crises can be divided into three categories: 1. Creeping Crises – foreshadowed by a series of events that decision makers don’t view as part of a pattern. 2. Slow-Burn Crises – some advance warning, before the situation has caused any actual damage. 3. Sudden Crises – damage has already occurred and will get worse the …

In the fictitious dialogue in my previous post, Bob is the employee. According to Bob's manger, he is not performing to expectations. However, despite the fact that he feels like he has had multiple conversations with him, Bob most likely feels like is his doing a good job. His feeling is probably not the result of an oversized ego; but rather, it comes from a lack of consistent honest performance feedback.

Let’s be clear: if you’re not measuring any part of your service delivery, you are missing a huge opportunity to improve, grow or even save your business during these scrutinizing, tight economic times. The challenge with specifying key indicators is that not all businesses will use the top customer service metrics. For example, a retail …

What can we learn from the announcement that Twitter will begin accepting advertising (besides the fact that this giant of social media finally thinks making money is a good idea)? We can surmise that Tweeting — or microblogging — is going to be around for a long time. However, the 144 characters that all Twitterers …

The word management means many different things to people. For example, it is sometimes conceptualized as a discipline, as is medicine or engineering. It is also commonly viewed as a set of specific, or not so specific, behaviors. And for many, management is the same thing as the role of manager, which is seen as a certain job level or classification.

Financial Imaginations and Business Planning Dreams Every business plan has them, and they belong in the fiction section of the library. Like romance novels, you can usually see what’s coming: we’ll lose some money in the first year, approach break even in the second year, and then (gasp) become profitable in year three. And the …

[The following is an excerpt from my newly published Keeping the Wolves at Bay – Media Training.] I would love to be able to tell you that with regards to media interview skills, ‘practice makes perfect,’ but that would be disingenuous, a fancy way of saying it would be a lie. No amount of practice …