“Capacity building” is a term from the Grantonese language usually referring to an organization’s systemic effort to secure ever greater amounts of money on a consistent basis. It is not to be confused with “sustainability,” another word from the original Grantonese, referring to that state of fiscal nirvana in which a nonprofit believes it will …

It’s an honor to be co-hosting this blog with Linda and we look forward to exploring this meaningful topic with you! Linda shared with you her insights on what spirituality at work is and I’m going to do the same. As I’ve been studying and living out this topic for the past 15 years all …

Way too many social enterprises are way too undercapitalized. They don’t have the cash on hand to make rational spending decisions on staffing, inventory, professional expertise, marketing, and so on, to grow their venture. Their tendency is not only to go cheap, but to go without for things they desperately need to turn their social …

It's generally accepted that team based working is preferable to individuals serving a single line manager, but what evidence supports this?

Customer Service is just one piece of the entire Customer Experience. When was the last time you or someone in your organization became a ‘new’ customer of yours? The customer experience company starts before the contract is signed and lasts throughout your relationship and with every department that the customer may interface with. Like walking …

There is a wide and ever growing variety of theories to explain the concept and practice of leadership. I will provide a brief overview of the more dominant or better known theories. It is important to note that this submission attempts to provide an overview of leadership theories versus models. I view models as attempts to functionalize the more theoretical aspects of leadership and make them easier to put into play by organizations and consultants. This is, in and of itself, an important activity.

“Playing with the media is a game you can’t afford to lose. At worst, your reputation’s at stake. At best, you forfeit a chance to build important relationships which can benefit you, your firm, and your clients. Reporters may make the rules, but media training helps you learn to play the game to your advantage.” …

The Wall Street Journal Online recently published an article entitled "Ten Things Human Resources Won't Tell You." The ten things mentioned seemed to run the gamut of topics from the dangers of being fired by postings on social media to stating that the HR is not the employee advocate.

What About “Big Names”? Many Board members believe that adding a very prominent person to the Board will bring great prestige and credibility to the Board. They believe that funders and other organizations will take those Boards much more seriously. Often, that’s a big mistake. Rarely do those famous people ever show up to the …

Peter Block, in his book, Flawless Consulting, suggests that certain goals and assumptions always be primary for consultants, that is, for individuals working to help people, but not having authority over those people. He suggests the following goals and assumptions. Primary Working Goals of Consultants 1. Establish a collaborative relationship with your clients As a …